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Dooney.com Customer FAQ

Top Answers & How-to Guides

What is Dooney.com's Phone Number?

The question we are asked most often is about how to talk to Dooney.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Dooney.com customer service, get an answer now.
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Recent Dooney.com Customer Questions

UPS says my package was delivered, but it is nowhere to be found.

If UPS shows that your package was delivered but you cannot find it, please check around your delivery area, as packages may sometimes be left in a discreet location or with a neighbor. If it remains missing, we recommend reaching out to UPS for further assistance. They may have additional details or may help you file a claim if necessary.
Asked Feb 5, 2026 12:38 AM

Help me with my Dooney.com customer service issue

Ordering and Payment

How do I place an order?

To place an order on Dooney.com, simply browse the website, select your desired items, add them to your cart, and then proceed...
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What payment methods do you accept?

Dooney.com provides various payment options, including major credit cards like Visa and PayPal. Shoppers should review the...
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Can I change or cancel my order?

Modifying or canceling an order on Dooney.com is time-sensitive and relies on the order's status. Customers should act quickly,...
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Can I purchase a gift card on your website?

Currently, Dooney.com does not sell gift cards on their website, as it primarily features handbags and accessories. However,...
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Shipping and Tracking

How can I track my order?

To track an order from Dooney.com, customers should visit the website and look for the tracking section, often found in the...
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How long does shipping take?

Shipping times for Dooney & Bourke items depend on factors like shipping method and destination. Standard shipping in the U.S....
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Do you offer international shipping?

Dooney.com mainly ships within the United States but provides certain international shipping options via partners. Availability...
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Returns and Warranty

What is your return policy?

Dooney.com permits returns of new and unused items within a standard thirty-day period from purchase. Returns must include...
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What is your warranty policy?

Dooney & Bourke's warranty typically lasts one year and covers manufacturing defects, but it excludes issues from normal wear,...
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Can I register my product for warranty coverage online?

Yes, customers can register their Dooney & Bourke products for warranty coverage online by visiting Dooney.com's warranty...
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What is your policy on defective merchandise?

Dooney.com has a policy to address defective products, allowing customers to pursue resolutions for damaged items. It is...
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Customization and Loyalty

Can I customize or personalize my order?

Dooney & Bourke provides various customization options, including monogramming for certain handbag styles, allowing customers...
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Do you have a loyalty program?

Dooney.com does not have a standard loyalty program but often offers promotions and discounts. Signing up for their newsletter...
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Product Information

What sizes do your bags come in?

Dooney & Bourke provides a variety of bag sizes, including mini, small, medium, and large. Each size caters to different...
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Are your products made from sustainable materials?

Dooney & Bourke is enhancing its sustainability efforts by exploring eco-friendly materials and responsible sourcing. They use...
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How do I care for and clean my Dooney products?

To maintain and clean Dooney products, gentle care is necessary. For leather, use a damp cloth and avoid harsh chemicals....
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We look to the Dooney.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dooney.com issues reported to GetHuman
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