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Dominion East Ohio Customer FAQ

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What is Dominion East Ohio's Phone Number?

The question we are asked most often is about how to talk to Dominion East Ohio customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Dominion East Ohio Customer Questions

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Billing and Payments

How can I sign up for paperless billing?

To enroll in paperless billing with Dominion East Ohio, customers should visit the Dominion Energy website and log into or...
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What are my payment options?

Dominion East Ohio provides various payment methods, including online payments via their website, automatic payments, mail-in...
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How do I enroll in the budget billing program?

To enroll in Dominion East Ohio's budget billing program, customers can manage their gas costs through an average usage plan,...
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How can I check my natural gas usage and billing history?

Customers of Dominion East Ohio can check their natural gas usage and billing history through their online account on the...
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What should I do if my gas bill is higher than expected?

If a customer's gas bill is unexpectedly high, they should review the bill, compare it with previous months for any unusual...
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How can I get a copy of my previous gas bills?

Customers can access copies of previous gas bills from Dominion East Ohio by logging into their online account where billing...
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Customer Assistance Programs

What assistance programs are available for low-income customers?

Dominion East Ohio has various assistance programs for low-income customers, including the Percentage of Income Payment Plan,...
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What assistance programs are available for seniors?

Dominion East Ohio provides various assistance programs for seniors to help with energy expenses. These include the Percentage...
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Are there any community programs available through Dominion East Ohio?

Dominion East Ohio provides several community programs that focus on energy assistance, environmental stewardship, and...
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Service Management

Can I transfer my service to a new address?

Transferring service to a new address with Dominion East Ohio is feasible by reporting the move to the company and having...
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How can I update my contact information with Dominion East Ohio?

To change contact information with Dominion East Ohio, customers should log in to their account on the official website and...
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What is the process for reporting a gas leak?

In case of a gas leak, ensure safety first, then leave the area without using devices or flames. After reaching safety, report...
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What is the process for reporting a service outage?

To report a service outage to Dominion East Ohio, customers should first assess whether the issue is localized or widespread....
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Energy Efficiency

Are there any rebates or incentives for energy-efficient appliances?

Dominion East Ohio provides rebates for energy-efficient appliances, particularly those rated by ENERGY STAR, like...
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What are the current gas rates?

Dominion East Ohio updates its natural gas rates based on market and regulatory factors. To find the latest rates, customers...
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Does Dominion East Ohio offer any incentives for electric vehicle charging?

Dominion East Ohio does support electric vehicle adoption by offering resources and potential incentives related to charging,...
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