When you receive a defective, damaged or wrong item from Dollar General, you should return it for an exchange or a refund. However, you should first scrutinize the store's return policy. There are two ways to track your return: through your account at Dollar General or through the UPS website.
How Do I Track My Dollar General Return?
Dollar General is one of the largest variety store chains in the United States with thousands of physical stores across the continent. The NYSE company has over 140,000 employees and is headquartered in Tennessee.
There are great deals and discounts to be found at Dollar General. Hence millions of people shop from their online and brick & mortar stores.
When placing an order with Dollar General, you may make a mistake or the company might make one. That will necessitate a return of the order you made.
It may be that you received the wrong sized item, a damaged one or a completely different item. Returning such an item is your right as long as you are eligible under Dollar General's policy.
Dollar General Return Policy
You can return an item to Dollar General as long as you do it within 30 days of receiving the item. That applies for online purchases as well as in-store ones.
The item you return must be in good condition and in the original packaging wherever possible. You should also include all the item's parts and accessories for you to receive a refund.
Moreover, you are responsible for paying the return shipping and handling charges. Dollar General will not accept cash on demand or third-party billing for returned items.
You must also include a filled return form for online purchases or the bottom portion of the original packing slip. You should make copies to keep for evidence in case of any disputes.
If you are returning an item to Dollar General for a refund, the refund will be made to the original form of payment used to purchase the item. The refund will not only include the full price of the item but also any sales tax that was added.
To return damaged and defective items, you should contact Dollar General customer support within 30 days of the item's delivery. You should have the order number as well as the item number plus your email address and phone number if you want Dollar General to help you with your return.
If you fail to contact customer support within the stipulated time, you will be responsible for paying the return shipping charges. You should also contact them immediately if the order is delivered with damaged packaging.
For gift returns, the refund on a return can only be made in store credit. It will be given to the original purchaser.
You will also be refunded the return shipping cost if you are returning an item due to a manufacturer's mishap or a shipping mistake.
Finally, you cannot return an item you bought at the Dollar General online store to a retail one. Vice versa is also true.
Tracking Your Dollar General Return
When you return an item to Dollar General, you will have to prepay for a shipping label. You must attach the shipping label to the package when returning it.
The shipping label includes an 18-digit return tracking number which is the number you will use to track your return. UPS is the designated Dollar General carrier.
You essentially have two ways to track your Dollar General return.
The first method involves the following process:
The other process involves logging on to the UPS website. On the homepage, you should see the ‘Track Order' tab. Click it and type the tracking number to track your Dollar General return.
If you have any issues tracking your return, please contact Dollar General customer support.
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