© GetHuman Inc.

Can I return an item purchased online to a physical store?

Asked 2 years ago
Yes, items purchased online from Dillard's can typically be returned to a physical store location. This convenient option allows customers to avoid shipping costs and enable quick exchanges or refunds. When returning an online purchase to a Dillard's retail store, it is important to have the original packing slip, receipt, or confirmation email to facilitate the return process. The item should also be in its original condition, unworn, and contain any tags or packaging that it originally had. Each store has its own return policy, so it may be beneficial to check the specific terms on the Dillard's website before making the return. For more detailed guidelines, including any potential exceptions or additional information regarding return policies, visiting the Dillard's website is recommended. This will ensure that customers are aware of the most up-to-date practices regarding returns.
Answered Jul 11th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Dillard's Questions

Need to call Dillard's?

If you need to call Dillard's customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Dillard's

Dillard's

Find a list of many popular Dillard's questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Dillard's Dillard's Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!