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Deutsche Post AG Customer FAQ

Top Answers & How-to Guides

What is Deutsche Post AG's Phone Number?

The question we are asked most often is about how to talk to Deutsche Post AG customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a signature upon delivery for my package?

Yes, it is possible to request a signature upon delivery for your package with Deutsche Post AG. This service is called "Signature...
Ask any question you have about Deutsche Post AG customer service, get an answer now.
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Tracking Packages

How Do I Track My Deutsche Post Package?

Deutsche Post is one of the largest courier services in the world and provides services to private individuals and businesses. Private...
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Shipping Options

What are the international shipping options available?

Deutsche Post AG offers a range of international shipping options tailored to meet diverse needs. We provide efficient and reliable...
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Delivery Address Change

Can I change the delivery address of my package?

Yes, you can change the delivery address of your package with Deutsche Post AG. To do so, you need to have a valid tracking number...
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Lost or Damaged Packages

What happens if my package gets lost or damaged during transit?

If your package gets lost or damaged during transit with Deutsche Post AG, we understand your concern. Our aim is to provide reliable...
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Package Size Restrictions

Is there a limit on the size or weight of packages that Deutsche Post can deliver?

Yes, there are limits on the size and weight of packages that Deutsche Post can deliver. For domestic shipments within Germany, the...
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Scheduled Delivery

Can I schedule a specific delivery time for my package?

Unfortunately, Deutsche Post AG does not currently offer the option to schedule a specific delivery time for packages. The delivery...
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Delivery Time Within Germany

How long does it typically take for a package to be delivered within Germany?

Typically, the delivery time for packages within Germany varies depending on the type of service chosen. Standard domestic shipments...
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Shipment Restrictions

Are there any restrictions on the items that can be shipped with Deutsche Post?

Yes, there are restrictions on the items that can be shipped with Deutsche Post. Certain items deemed dangerous or prohibited are not...
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Insurance Options

Does Deutsche Post offer insurance for shipped packages?

Yes, Deutsche Post offers insurance for shipped packages. In order to provide peace of mind to customers, they offer various insurance...
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International Shipping Cost

What is the cost for shipping a package internationally?

The cost for shipping a package internationally with Deutsche Post AG depends on several factors. These factors include the destination...
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Signature upon Delivery

Can I request a signature upon delivery for my package?

Yes, it is possible to request a signature upon delivery for your package with Deutsche Post AG. This service is called "Signature...
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