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Can I exchange an item instead of returning it?

Asked 2 years ago
Yes, DSW offers the option to exchange items instead of returning them. If a customer prefers to exchange a purchase for a different size, color, or style, DSW typically allows this as a convenient alternative to returning the item. To initiate an exchange, it is recommended to visit a DSW store location or follow the online exchange process outlined on their website. Customers should be mindful of any specific policies regarding the condition of the item and time frames for exchanges. It is also a good idea to have the original receipt or order confirmation on hand, as this can facilitate a smoother exchange experience. For the most accurate information, customers may want to refer to the DSW website, where they can find additional details and instructions regarding exchanges.
Answered Jul 5th 2025

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