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DHL Express (UK) Customer FAQ

Top Answers & How-to Guides

What is DHL Express (UK)'s Phone Number?

The question we are asked most often is about how to talk to DHL Express (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide packaging materials for shipments?

Yes, DHL Express in the UK provides a range of packaging materials for shipments. We understand the importance of reliable and secure...
Ask any question you have about DHL Express (UK) customer service, get an answer now.

Recent DHL Express (UK) Customer Questions

My parcel has not been delivered and your driver has stated we are not at home

We're sorry to hear about this inconvenience. DHL Express (UK) sometimes leaves a card indicating unsuccessful delivery attempts. Make sure to check for any "Missed delivery" cards. There might be options such as required signature, rescheduling delivery, or pick-up points. If there's no card left, the parcel might still be in transit or there could be an unexpected delay. It's crucial to refer back to the tracking details provided. If your parcel was marked as "Delivery Attempted" with no card left, it's best to get in touch with DHL Express (UK)'s customer service directly to resolve the issue promptly.
Asked Mar 25, 2024 11:43 AM

Help me with my DHL Express (UK) customer service issue

Tracking

How can I track my shipment?

To track your shipment with DHL Express, you can simply visit our website and enter your tracking number in the designated field. Alternatively,...

Delivery Time

What is the delivery time for international shipments?

The delivery time for international shipments with DHL Express varies depending on the destination and the service chosen. DHL offers...

Shipping Destinations

What countries does DHL Express ship to?

DHL Express ships to over 220 countries and territories worldwide. With an extensive global network, we reach all major destinations,...

Address Change

Can I change the delivery address of my shipment?

Yes, you can change the delivery address of your shipment. DHL Express (UK) understands that circumstances may require you to modify...

Weight and Size Limits

What is the maximum weight and size limit for shipments?

The maximum weight and size limit for shipments with DHL Express (UK) depends on the destination and service selected. For international...

Customs Documentation

Do I need to provide any customs documentation for international shipments?

Yes, customs documentation is required for international shipments. As a global logistics provider, DHL Express is committed to ensuring...

Specific Delivery Time

Can I schedule a specific delivery time for my shipment?

Yes, customers have the option to schedule a specific delivery time for their shipment with DHL Express in the UK. They offer flexible...

Payment Options

What payment options are available for shipping charges?

DHL Express (UK) offers various convenient payment options for shipping charges. Customers can choose to pay by credit or debit card,...

Packaging Materials

Do you provide packaging materials for shipments?

Yes, DHL Express in the UK provides a range of packaging materials for shipments. We understand the importance of reliable and secure...
We look to the DHL Express (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DHL Express (UK) issues reported to GetHuman
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