How Do I Recover a Hacked Crypto.com Account?

Despite all the security measures available, cryptocurrency accounts sometimes become compromised. It's possible your account was targeted, or that the exchange itself fell victim to hackers. In any case, you want to recover your account and protect your assets as quickly as possible. How to you recover a hacked Crypto.com account? What steps can you take? You can learn more about Crypto.com account recovery by contact customer support here, and below is information on how to recognize suspicious activity and what steps to take when you notice it.

How to Recognize Your Account has been Compromised

Recognizing the signs of an account being compromised is the first step in recovering your account and protecting your funds. Below are some indications your account may have been hacked:

1. You notice suspicious activity in your account. This is any activity in your account you did not authorize. Review your accounts regularly. Hackers will sometimes do a "test run" of very small amount to make sure their process is successful before taking larger sums.
2. Be aware of notifications. You will receive an email when your password or login credentials have been changed.
3. Be aware of phishing phone calls. When you suspect you are being targeted, alert Crypto.com of the suspicious calls immediately.
4. Take the same stance as phone calls with suspicious text messages. Don't click links in text messages as these could contain malicious code or bogus links to steal your login credentials.
5. Pay attention to details in emails. If an email looks off, report it to Crypto.com immediately. Don't click on links in suspicious emails.
6. Stay alert. Cyber crooks are constantly working to steal data and assets, so it's important you stay on alert regarding your accounts.

Recovering Your Hacked Account

As soon as you notice your account may be compromised, you want to take immediate steps to prevent further loss and recover your account. The best way is to contact Crypto.com customer support here via email. In your email, include the following information:

1. In the subject line type "Suspicious Account Activity."
2. Your full legal name as appears on your government issued ID/license.
3. Account number.
4. Registered email.
5. A detailed listing of all suspicious activity you've noticed (include dates and times of suspicious activity).
6. Request your account be frozen to prevent further loss.

Once you've sent the email to customer support, you want to reset your password. At the login screen, select "Forgot your password?" A reset link will be emailed to you so you can reset your password and access your account.

Account security is a number one priority for Crypto.com. When you notice your account has been compromised, alert customer support here immediately to regain access and prevent further loss.