Does Cricket Wireless Have the Best Customer Satisfaction for Cellphone Service?

Cricket Wireless has been a leader in prepaid cellphone service since 1999, but how does the company measure up in terms of customer satisfaction? Customers have been vocal about what they like and dislike about Cricket Wireless service. Here's a rundown of what users commonly view as the pros and cons of a Cricket Wireless cellphone service plan.

What Customers Like

• Cricket Wireless carries a large variety of smart phones for purchase and an array of plans for those devices, giving customers more options when shopping for their new plan.
• Cricket Wireless offers a basic plan with unlimited talk and text but no data and multiple plans with unlimited talk, text and data. The company also has individual and family plans to meet customer needs, along with international plan options, as well.
• No contracts are a huge selling point with customers. Cricket Wireless offers pay-as-you go plans with all of the features of contract plans but without the 12 to 24 month commitment.
• Because of the numerous storefront Cricket Wireless retailers, customer support and service are easy to access nationwide; however, the level of support can vary greatly from location to location.
• Cricket Wireless partners with AT&T, using the AT&T network to provide greater coverage.
• Cricket Wireless gives customers who set up autopay a monthly discount.
• Customers are in control of their plans, making changes easy to make from month to month.
  

What Customers Dislike

• Cricket Wireless, while offering a number of different smart phones for purchase, has more of a selection of Android devices rather than iPhone options.
• Cricket Wireless limits customers to two loss claims per year for damaged phones.
• The company's unlimited plans require users to purchase an add-on for 37 of the 39 countries in which Cricket Wireless offers coverage. Without the country add-on, customers can only text in those 37 countries.
• One of the biggest complaints is data speed. Due to data throttling, the company's data speeds may slow down even when the customer has not reached the high-speed data cap.

Bottom Line

Overall Cricket Wireless' customer satisfaction for cellphone service is comparable to its competitors. Its biggest selling feature is a full-service phone plan with no contract, while its biggest customer complaint is slow data speeds and dropped calls. The company's customer satisfaction ratings overall are average. For more information, you can contact Cricket Wireless customer service here.