Credit Karma Customer FAQ

This issue may occur if there’s a problem with your phone number on file or network connectivity. Ensure that your phone number is correctly entered and reachable. You might try using a different browser or clearing your browser cache. If the problem persists, please refer to the contact link on this page for the most up-to-date contact information.

If you're having trouble receiving the phone number verification code, ensure your phone number is correct in your account settings. Check for any service issues with your mobile provider, and confirm that your phone can receive SMS messages. You might also try requesting the code again or using an alternative method for verification if available.

If your phone number has changed and you're having trouble logging in, you may need to use an alternative method for account recovery. Ensure you're using the correct email and password associated with your account. Look for options such as using a backup email or answering security questions. If you've set up backup authentication methods, you may also utilize those to regain access to your account.

We understand that this can be frustrating. If you've already verified your identity and still cannot log in, it may be best to follow up with Credit Karma using the most up-to-date contact information available on this page. They can provide specific assistance regarding your account access issue.

To change your phone number on Credit Karma, log in to your account and navigate to the account settings or profile section. From there, you should find an option to update your personal information, including your phone number. Make sure to save any changes after updating your information.