Credit Karma Customer FAQ

To access your account without the phone number associated with it, you can use an alternative verification method provided during the login process. Follow the on-screen instructions to verify your identity, which may include answering security questions or using an email verification. If these options are unavailable, there is a link to the most up-to-date contact information right here on this page.

If you can't log in because your phone number and email have changed, you can try the account recovery options provided by Credit Karma. Typically, you will need to verify your identity through other means, such as answering security questions. If you are unable to recover your account using those methods, there is a link to the most up-to-date contact information right here on this page for further assistance.

If someone is using your information to create an account without your permission, we recommend taking steps to protect your identity. You should consider placing a fraud alert on your credit report and reporting the unauthorized use of your information to the relevant authorities. Please refer to the resources available on our site regarding identity theft and its resolution.

To access your free annual credit report from Credit Karma, you will need to log into your account. If you don’t have access to the original email used to create the account, you may have trouble recovering it. It’s essential to follow any account recovery options provided on the site to regain access. If you're unable to recover your account, you might consider creating a new account with a different email address to use Credit Karma’s services.

To find your old Credit Karma savings account, log in to your Credit Karma account and navigate to the "Accounts" section. Your savings account should be listed there if it's still active. If you need additional information on the status of your account, please refer to the resources provided on the website.