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Craftsy Customer FAQ

Top Answers & How-to Guides

How do I Contact Craftsy Customer Service?

The question we are asked most often is about how to talk to Craftsy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Craftsy Customer Questions

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Order and Refund

How Do I Track My Craftsy Order?

Tracking your order is a quick and easy way to stay on top of your package's progress. By following the steps above, you can...
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Can I share my Craftsy classes with others?

Craftsy classes are meant for individual use, and sharing account access is not allowed according to their terms of service....
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What is the refund policy for Craftsy classes?

Craftsy's refund policy allows users to obtain a full refund within thirty days of purchase if they are unsatisfied, provided...
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Classes and Content

What is Craftsy?

Craftsy is a comprehensive online platform that offers a variety of crafting courses designed to enhance creative skills. It...
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Are there any free classes available on Craftsy?

Craftsy provides various free classes covering multiple crafts such as knitting, sewing, baking, and painting, allowing users...
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Are Craftsy classes available offline?

Craftsy primarily offers online classes that allow flexibility for learners to engage with content at their own pace. While...
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Is there a limit to how many classes I can enroll in?

Craftsy does not impose a limit on the number of classes a user can enroll in, allowing learners to explore various subjects at...
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What types of classes are available on Craftsy?

Craftsy offers a wide selection of classes across various categories such as crafting, cooking, art, and DIY projects. The...
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Can I access Craftsy classes after my membership ends?

Once a Craftsy membership ends, access to classes from that membership is lost, as it follows a subscription model. However,...
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Membership and Payment

How much does it cost to join Craftsy?

Creating an account with Craftsy is free, but users will need to pay for individual classes or courses, which can vary in...
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Can I cancel my Craftsy membership?

A Craftsy membership can be canceled anytime, but doing so means losing access to course benefits and no refunds are given for...
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What payment methods does Craftsy accept?

Craftsy accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal. Availability...
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Is my personal information secure on Craftsy?

Craftsy prioritizes user data security by employing encryption technologies and security measures to protect personal...
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Feedback and Community

How do I give feedback about a class on Craftsy?

To provide feedback on a class at Craftsy, users can leave ratings and reviews after finishing the course on its specific page....
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Are there community forums available for Craftsy users?

Craftsy provides an engaging community space for users to connect, share experiences, and discuss crafting topics. This...
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