You can downgrade your Cox Communications package if you are smart about it you need to prepare well and have strong points that can convince the retention department to lower your rates. Contact Cox Communications customer support when you are ready and request to speak to the retention department.
How Do I Downgrade My Cox Communications Package?
Cox Communications customers like other subscribers hate surcharges or rate increases on their monthly packages. Luckily, we have figured out a better way for you to get the lowest possible rates with your Cox Communications. The tips discussed below will lower your rates and are pretty straightforward.
The bottom-line is ensuring Cox Communications retains you as a customer while giving you the best rates you want. Remember, Cox Communications spends thousands of dollars wooing new customers. Therefore, the last thing they need is customers leaving their service plans. They will do everything to retain you including lowering their rates to make you happy.
However, to lower your rates, you must know how to negotiate with the company. You will be doing the negotiation over the phone and don't even think about using emails as they won't work. Plus, filling forms online is out of the question. If you really want to get a lower rate for your monthly Cox Communications package, you have to do it on phone.
Contact Cox Communications customer support. The process can be intimidating but I have you covered. You will know exactly what to say to negotiate for a lower rate.
How Do I Downgrade My Cox Communications Package?
There are two main approaches you can take to deal with the company. The first method is a cutthroat approach while the second is a gentler approach. However, both approaches work effectively. It all depends on your personality. Irrespective of the approach, be calm and polite when placing the service call. Even a cutthroat approach needs respect and you to be reasonable. Some people have success when calling customer support and announcing that they are tired of the high rates and are switching to another company. Of course, it's an empty threat but it works sometimes.
The negotiation tactic requires that you contact Cox Communications and inform them that you are ready to switch off your equipment because you can no longer afford the high rates. What is the response? Cox Communications customer support will transfer the call to the retention department.
Call a bluff
Once the customer agent switches you to the retention department, make your point as clear as possible and be thorough and simple inform them that you are prepared to leave because the high rates are not affordable to you, and are making you unhappy. Inform them that you are prepared to switch to another service provider. Repeat the point over again if necessary. Go further and remind the company of how a good customer you have been by promptly paying your bills every month. Remind them that you have been a loyal customer for years. Tell them that it will be a mistake if they lose you.
Expect to get better offers on your current Cox Communications package right away. If the new deal still doesn't make you happy, press on. If you are happy, accept it and give yourself a pat on the back for good negotiation.
Don't expect Cox Communications to wake up one morning and lower your rates without you putting up a fight. Remember, if they don't give you a new deal. Don't give up, call their bluff and keep negotiating. Explain to them politely the reason why you can't afford to remain on the current Cox Communications package, and your readiness for a better deal elsewhere.
If still it doesn't work, you can leave the network or take the second best deal they are offering. There is always room for re-negotiating the deal and probably this time it will work for you. The gentler approach involves asking to speak directly with the customer retention department. You can inform them of your struggles to pay the bill for your Cox Communications package and listen to their offers. Never beat around the bush, and tell them that you want a discount or better rates than what the competitors are offering. Mention the competitors.
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