If you struggle to pay your bills, log into your Customer Dashboard to set up a payment plan. You will need to make a downpayment to become eligible and make sure you meet the all of the terms of the arrangement. Otherwise, service will be interrupted. In addition, account holders with payment arrangements in progress may not be approved of the payment plan.
There are many reasons why people run into financial difficulty. If you're struggling to pay your bills, Consumers Energy does provide payment arrangements. However, you must be aware of these conditions:
To set up a payment plan, you will need to log into your Customer Dashboard and follow the provided instructions.
In the event that an extension or a payment arrangement is not possible, contact Consumers Energy for additional payment plans and assistance.
You can also explore these payment plans if you're behind on your bill.
If you need help managing your bill, the CARE program can help by giving you fixed and affordable monthly rates. As a reward, any past due balances are gradually forgiven.
As a member, you may also enjoy no-cost energy efficiency upgrades to lower your energy costs.
To qualify for the CARE program, you will need to meet the criteria below:
Enrollment for the CARE plan is on a first-come, first-serve basis. Apply for State Emergency Relief if you are past due and need immediate assistance.
You can avoid higher bills during peak times with the company's Budget Plan. Only those with a balance of less than $75 are eligible for this payment assistance plan. However, make sure you haven't defaulted more than twice on your previous year's payments.
How the budget plan works:
Consumers Energy will add a year's worth of your energy bills, add a weather factor and divide the sum by 12 for your monthly bill. They will compare actual energy consumption with your payment every four months and make the necessary adjustments.
Contact Customer Support if you have further questions about their payment arrangement.
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