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How Do I Get an Extension on My Bill with Consumers Energy?

Dec 9, 2022

There are many reasons why people run into financial difficulty. If you're struggling to pay your bills, Consumers Energy does provide payment arrangements. However, you must be aware of these conditions:

  • Should you decide to make a payment arrangement, you will have to make a down payment and pay the balance in installments.
  • Make sure you meet the terms of your payment arrangement. Otherwise, your service may be interrupted.
  • Consumers Energy may not approve a payment arrangement if there is one in progress and you failed to keep the terms of the previous agreement.
  • You give up the right to contact a Utility Hearing Officer if you go into a payment arrangement with Consumers Energy.

To set up a payment plan, you will need to log into your Customer Dashboard and follow the provided instructions.

In the event that an extension or a payment arrangement is not possible, contact Consumers Energy for additional payment plans and assistance.

Consumers Energy Payment Plans and Assistance

You can also explore these payment plans if you're behind on your bill.

The Care Program

If you need help managing your bill, the CARE program can help by giving you fixed and affordable monthly rates. As a reward, any past due balances are gradually forgiven.

As a member, you may also enjoy no-cost energy efficiency upgrades to lower your energy costs.

To qualify for the CARE program, you will need to meet the criteria below:

  • Must get an energy-related SER from DHHS to become eligible
  • Balance must be less than $4000
  • You or your spouse must be an active account holder
  • No record of theft or fraud on the account

Enrollment for the CARE plan is on a first-come, first-serve basis. Apply for State Emergency Relief if you are past due and need immediate assistance.

The Budget Plan

You can avoid higher bills during peak times with the company's Budget Plan. Only those with a balance of less than $75 are eligible for this payment assistance plan. However, make sure you haven't defaulted more than twice on your previous year's payments.

How the budget plan works:

Consumers Energy will add a year's worth of your energy bills, add a weather factor and divide the sum by 12 for your monthly bill. They will compare actual energy consumption with your payment every four months and make the necessary adjustments.

Contact Customer Support if you have further questions about their payment arrangement.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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