Misplacing a bill you need for your records or as part of an application are both common scenarios for making sure you have access to all of your billing statements. The easiest way to access your bills and make sure you never have to worry about a missing statement is to enroll in paperless billing. The helpful customer service agents at Consumers Energy can tell you more.
Consumers Energy was founded in 1886 and now provides electric and gas service to more than 6 million Michigan residents. It's also a subsidiary of CMS Energy and if you have questions about finding your bill, this guide will walk you through a few solutions. Please read on to learn more.
Did you know that if you misplace your paper statement, Consumers Energy Customer Service will send you another if you call? You may also have the option to receive it by mail or email. It's also important to note that if you receive your bills electronically, you can better keep track of your monthly usage in both dollar amounts and energy units: electric kWh and gas therms. Many customers keep track of their statements this way. They can see both bills and payments in their account history. Many companies, including Consumers Energy, offer customers the option to download up to 24 months of billing history.
If you didn't lose your bill but would like another copy the same solutions apply. Calling Consumers Energy customer service means being promptly sent another. You can also get help navigating the website or troubleshooting issues with your online account.
You can also find out why the costs are high. Consumers Energy offers tips to help determine why your meter is showing so much electric usage. It's important to look for things like bad insulation, running your AC or heat with the windows open, phantom energy users, outdated appliances and extreme weather temperatures, among other possible causes.
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