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Consumer Reports Customer FAQ

Top Answers & How-to Guides

What is Consumer Reports's Phone Number?

The question we are asked most often is about how to talk to Consumer Reports customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Consumer Reports Customer Questions

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Subscription Management

How Do I Cancel My Consumer Reports Subscription?

You may want to cancel your Consumer Reports subscription due to various reasons. Thankfully, they have made it easy for users...
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How Do I Change My Address with Consumer Reports?

Consumer Reports is a non-profit organization that provides transparent reviews of products and enables the consumers to make...
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Can I share my Consumer Reports subscription with others?

Consumer Reports subscriptions are intended for personal use by a single individual and sharing login details is not allowed....
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What is the difference between a subscription and a one-time purchase?

The key distinction lies in the payment model; a subscription entails recurring payments for ongoing access to services or...
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Feedback and Support

What Are the Major Problems Consumers Face in Customer Service?

Customer service issues are often caused by bad business policies and practices. In many cases, businesses prioritize revenue...
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How do I provide feedback or write a review for Consumer Reports?

To provide feedback or a review for Consumer Reports, you can visit their official website where you will find options for...
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Product Information

What types of products does Consumer Reports test and review?

Consumer Reports evaluates a diverse range of products, including electronics, household appliances, vehicles, personal care...
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How often are new product ratings and reviews added to Consumer Reports?

Consumer Reports frequently updates its product ratings and reviews to keep the information current. New evaluations are added...
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How do I report an error in a review or rating?

To report an error in a Consumer Reports review or rating, you should provide detailed information about the specific mistake...
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How can I search for specific product reviews on Consumer Reports?

To find specific product reviews on Consumer Reports, visit their website where a search bar is available on the homepage....
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Accessibility and Security

Does Consumer Reports have a mobile app?

Consumer Reports provides a mobile app that enables users to access product ratings, reviews, and buying guides on their...
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Can I access old issues of Consumer Reports online?

Subscribers of Consumer Reports can access past issues through the website, which is helpful for research and comparison....
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Is my personal information safe and secure with Consumer Reports?

Consumer Reports prioritizes the security of personal data by employing industry-standard protocols and practices to ensure...
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Can I access Consumer Reports online without a subscription?

Access to Consumer Reports online generally requires a subscription for full access to their resources. While some content can...
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Discounts and Promotions

Are there any discounts or promotions available for Consumer Reports subscriptions?

Consumer Reports often has various promotions for subscriptions, including special rates and discounts for certain groups....
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Can I access Consumer Reports articles for free?

Most articles and detailed reviews from Consumer Reports require a paid subscription, but there are some free resources...
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