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Consolidated Edison Customer FAQ

Top Answers & How-to Guides

What is Consolidated Edison's Phone Number?

The question we are asked most often is about how to talk to Consolidated Edison customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

To manage an account with Consolidated Edison online, customers should visit coned.com to log in. Once logged in, they can view...

Can I receive notifications about my energy usage?

Consolidated Edison provides options for receiving notifications about energy usage through an alert system. Customers can...
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Recent Consolidated Edison Customer Questions

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Billing and Payments

How can I pay my utility bill?

Consolidated Edison offers multiple convenient payment methods for utility bills. Customers can pay online through the website,...
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What payment options does Consolidated Edison offer?

Consolidated Edison provides various payment methods including online bill payment, automatic payments, mail-in checks,...
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What should I do if my bill seems incorrect?

If a customer finds their Consolidated Edison bill potentially incorrect, they should review it for discrepancies, compare it...
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Emergency Services

What should I do if I experience a power outage?

In the event of a power outage, check your circuit breakers and see if neighbors are affected. If the outage is widespread,...
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How do I report a gas leak or emergency?

To report a gas leak or emergency, evacuate the area and contact emergency services or the local gas provider for help. In New...
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Account Management

How can I view and manage my account online?

To manage an account with Consolidated Edison online, customers should visit coned.com to log in. Once logged in, they can view...
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Can I receive notifications about my energy usage?

Consolidated Edison provides options for receiving notifications about energy usage through an alert system. Customers can...
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Utility Services

What services does Consolidated Edison provide?

Consolidated Edison provides essential energy and utility services, including electricity delivery for residential and...
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What are the current rates for utility services?

Consolidated Edison’s utility rates can vary due to market factors and customer type, such as residential or commercial....
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Energy Efficiency

What energy efficiency programs does Consolidated Edison offer?

Consolidated Edison provides numerous energy efficiency programs tailored to both commercial and residential customers. Their...
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Are there any rebates or incentives for energy-saving measures?

Consolidated Edison offers a variety of rebates and incentives to promote energy-saving practices among customers. These...
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What steps can I take to reduce my energy consumption?

To reduce energy consumption, individuals can upgrade to energy-efficient appliances, replace traditional bulbs with LEDs,...
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How can I sign up for energy-saving programs?

Individuals can register for energy-saving programs from Consolidated Edison by visiting their official website, which outlines...
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Customer Support

What are the hours of operation for customer service?

Consolidated Edison typically provides customer service during weekdays from 8:00 AM to 8:00 PM. Hours may change on weekends,...
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Are there programs available for low-income customers?

Consolidated Edison offers various programs to support low-income customers, including the Energy Affordability Program, which...
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We look to the Consolidated Edison issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Consolidated Edison issues reported to GetHuman
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