Consolidated Edison typically offers customer service during standard business hours. The usual hours of operation for their customer service department are Monday through Friday, from 8:00 AM to 8:00 PM. On weekends and holidays, customer service may operate on a reduced schedule or be unavailable. It is important to note that specific hours may vary based on the time of year, holidays, or other special circumstances. For the most accurate and up-to-date information regarding customer service hours, it is advisable to visit the current web page of Consolidated Edison. There, individuals can also find additional contact information and resources that may be helpful for their inquiries.