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Citizenbike.com Customer FAQ

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What is Citizenbike.com's Phone Number?

The question we are asked most often is about how to talk to Citizenbike.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Citizenbike.com Customer Questions

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Product Specifications

What is the weight capacity of your bikes?

The weight capacity of Citizenbike.com bicycles differs by model, typically supporting riders up to about 250 pounds, though...
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Can I adjust the seat and handlebars on the bike?

Yes, many bikes from Citizenbike.com allow adjustments for both the seat and handlebars to suit individual comfort and riding...
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What size bike should I choose?

Selecting the appropriate bike size is crucial for comfort and performance. Citizenbike.com provides guidance based on height...
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Are the bikes suitable for off-road riding?

Citizenbike.com primarily offers bikes tailored for urban use and paved surfaces, focusing on comfort and style rather than...
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Shipping and Delivery

Are the bikes fully assembled when they arrive?

Citizenbike.com typically ships bikes partially assembled, meaning customers need to attach some components like handlebars and...
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Do you ship internationally?

Citizenbike.com primarily focuses on domestic orders, but international shipping may be possible. It is advisable to check the...
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What is the shipping cost?

Shipping costs at Citizenbike.com vary based on item size, weight, destination, and shipping choice. Standard shipping may cost...
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Returns and Warranty

What is your return policy?

Citizenbike.com has a customer-oriented return policy that allows returns within about thirty days of purchase, provided items...
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What is the warranty on your bikes?

Citizenbike.com provides a warranty that generally includes a limited lifetime warranty for the frame and various shorter...
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Accessories and Assembly

Can I add accessories to my bike?

Yes, accessories can be added to bikes for enhanced functionality and aesthetics. Citizenbike.com provides a variety of...
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How long does it take to assemble the bike?

The time required to assemble a bike from Citizenbike.com can range from thirty minutes to two hours and depends on the model...
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Do you offer financing options?

Citizenbike.com does not clearly state financing options on their site, but many bike retailers partner with third-party...
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