This article talks about ordering a new Citigroup debit card from Citibank, the banking arm of Citigroup. A set of instructions are provided for canceling the lost or stolen debit card and ordering a new one. Instructions are also provided for reporting the lost or stolen debit card to CitiPhone, as required.
It is unfortunately all too easy to have your debit card stolen or your bank account hacked, these days. If you have had your Citigroup debit card stolen, or just lost it, or if strange transactions have started appearing on your account, then you need to learn how to cancel your old card and request a new one. Read on to learn how.
How to Cancel Your Old Card and Request a New One
It's easy to get your lost or stolen Citibank card cancelled and a new one sent to you. Just follow these instructions:
Your old card is now cancelled, and a new one has been sent to you. However, there's one more thing you still need to do, per Citibank's request.
Reporting the Lost or Stolen Card
If your old card was stolen or lost, you should call Citibank directly to report the card stolen, using the CitiPhone line: call 0808 109 8888 in the UK or +44 (0) 20 7500 1445 outside the UK to make the report.
You may be sent a password via text message as part of this process.
If you have any questions about this process, or have not received your new card, then you should contact Citibank's customer support services. You can reach them by phone, help desk, chat, and email.
Keywords
cancel Citibank card, cancel Citibank card, get new Citibank card
Summary
This article talks about ordering a new Citibank debit card from Citibank, the banking arm of Citibank. A set of instructions are provided for canceling the lost or stolen debit card and ordering a new one. Instructions are also provided for reporting the lost or stolen debit card to CitiPhone, as required.
GetHuman has been working for over 10 years on sourcing information about big organizations like Citibank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Order a New Citibank Debit Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.