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Children's Place Customer FAQ

Top Answers & How-to Guides

What is Children's Place's Phone Number?

The question we are asked most often is about how to talk to Children's Place customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

To update your information with Children's Place, visit their website and log into your account. Go to the "Account Settings"...

What payment methods do you accept?

Children's Place offers various payment options, including major credit cards, debit cards, gift cards, store credits, and...
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Recent Children's Place Customer Questions

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Order Tracking

How Do I Track My Order with Children's Place?

If you have placed an order with Children's Place, you should receive it in good condition. Tracking gives you peace of mind...
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How long does it take to process a return?

The return processing time at Children's Place varies based on the method and location. In-store returns are typically...
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Can I return items purchased online to a physical store?

Customers can usually return online purchases to a Children's Place retail store, provided the items are in original condition...
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Account Management

How can I update my account information?

To update your information with Children's Place, visit their website and log into your account. Go to the "Account Settings"...
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What payment methods do you accept?

Children's Place offers various payment options, including major credit cards, debit cards, gift cards, store credits, and...
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Are gift cards available for purchase?

Gift cards can be purchased at The Children's Place, offering flexibility for gift-giving. They are available in different...
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Is there a loyalty program for regular customers?

Children's Place has a rewards program that allows customers to earn points for each dollar spent, which can be redeemed for...
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Returns and Exchanges

What is the return policy for Children's Place?

Children's Place has a return policy allowing items to be returned within ninety days of purchase, both in-store and online....
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What are the policies regarding damaged or defective items?

Children's Place has policies for returning or exchanging damaged or defective items, allowing customers to obtain a...
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Shipping Information

Do you offer international shipping?

Children's Place does offer international shipping, enabling customers outside the U.S. to purchase children's clothing....
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Can I reserve items online for in-store pickup?

Children's Place may allow reserving items online for in-store pickup, depending on the location and current policies....
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Rewards Program

What is the Children's Place rewards program?

The Children's Place features a rewards program called My Place Rewards, where customers earn points for each purchase, which...
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Clothing Information

What sizes do you offer for children's clothing?

Children's Place provides a variety of clothing sizes catering to infants, toddlers, and older kids, starting from newborn up...
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What is the size guide for Children's Place clothing?

Children's Place offers a size guide that helps parents choose the right fit for their kids based on age, height, and weight....
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What safety standards do Children's Place adhere to for clothing?

Children's Place adheres to strict safety protocols for children's clothing, complying with regulations from the Consumer...
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Promotions and Discounts

Are there any discounts or promotions available?

Children's Place frequently provides various discounts, including percentage-off sales and buy one get one free offers. These...
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We look to the Children's Place issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Children's Place issues reported to GetHuman
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