If something goes wrong with your Chick-fil-A order, you can request a refund. If you paid with your Chick-fil-A gift card, you can request the refund to be returned to it by visiting the store where you purchased the food or by contacting it by phone. Be sure you have your receipt and gift card (physical copies or information if presenting by phone) in order to make your request.
Chick-fil-A is a popular fast food chain that specializes in chicken. If you made a purchase that included incorrect food items or items that contained the wrong ingredients, for example, you can request a refund even if you paid with your Chick-fil-A gift card. However, you must request a refund at the Chick-fil-A where you ordered the food–either using the store app or in person. If you ordered via a food delivery service, you must apply with that company for a refund. Chick-fil-A will not refund customers who placed their orders through food delivery services like DoorDash or Grubhub.
To request a refund to your Chick-fil-A Gift card, you have two options: you can go to the restaurant where you placed your order and talk to a cashier or manager, or you can contact the store by phone. Although you can contact Chick-fil-A support for assistance, their customer reps will likely direct you to contact the specific restaurant where the order was placed.
When visiting the restaurant in person, you should:
1. Go to the restaurant with your gift card or your smartphone with the digital gift card message open. Be sure you have your order receipt. You may present a receipt via your app (if you placed your order on the app) or a printed receipt.
2. Explain why you want to request a refund. The store manager or assistant manager may need to authorize your refund.
3. Explain how you would like to receive your refund. Tell the cashier that you made your payment using your Chick-fil-A gift card. Then, they can credit back the amount in question if your request is approved.
If you want to request a refund to your digital or physical gift card over the phone, you should contact the restaurant in question. Ask to speak to a manager and provide them with your card's details over the phone. They will likely require your receipt information and a description of why you want a refund. Refunds are at the discretion of the individual store in question. If a manager or assistant manager approves your request, your refund to your gift card can be authorized.
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