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Chicago Transit Authority Customer FAQ

Top Answers & How-to Guides

What is Chicago Transit Authority's Phone Number?

The question we are asked most often is about how to talk to Chicago Transit Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the hours of operation for the CTA?

The Chicago Transit Authority (CTA) operates from approximately 4:00 a.m. to 1:00 a.m. on weekdays, and 24 hours during weekends. The...
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Fare Information

How do I purchase a fare card?

There are a few different ways to purchase a CTA fare card. You can buy one at any Ventra vending machine located at CTA rail stations...
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What are the different fare options?

The Chicago Transit Authority offers a range of fare options to cater to diverse needs. For frequent riders, there is the Ventra Card,...
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What is the cost of a single ride?

The cost of a single ride on the Chicago Transit Authority is $2.50 for regular fare. This provides unlimited transfers within a two-hour...
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Can I use my fare card on both buses and trains?

Yes, you can use your fare card on both buses and trains. The Chicago Transit Authority's fare card, known as the Ventra card, is a...
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Are there discounts available for seniors or students?

Yes, the Chicago Transit Authority offers discounts for seniors and students. Seniors aged 65 and older are eligible for reduced fare...
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Schedule and Routes

Where can I find information on bus and train schedules?

You can easily find information on bus and train schedules for the Chicago Transit Authority (CTA) on their official website. Simply...
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Where can I find information on service disruptions or delays?

For up-to-date information on service disruptions or delays, you can rely on the Chicago Transit Authority's official website. By visiting...
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Bike and Accessibility

Can I bring my bike on a CTA bus or train?

Yes, you can bring your bike on a CTA bus or train. However, there are certain guidelines you need to follow. Bicycles are allowed...
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Are there accessibility options for individuals with disabilities?

Yes, the Chicago Transit Authority (CTA) provides accessibility options for individuals with disabilities. The CTA is committed to...
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Lost and Found

Is there a lost and found service for items left on CTA vehicles?

Yes, the Chicago Transit Authority (CTA) provides a lost and found service for items left on their vehicles. If you've lost something...
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Hours of Operation

What are the hours of operation for the CTA?

The Chicago Transit Authority (CTA) operates from approximately 4:00 a.m. to 1:00 a.m. on weekdays, and 24 hours during weekends. The...
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Help me with my Chicago Transit Authority customer service issue

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