What should I do if I receive the wrong item from Chewy?

If a customer receives the wrong item from Chewy, they should take a few steps to resolve the issue. First, it is important to double-check the order confirmation to ensure that the correct item was ordered initially. If it is confirmed that there was an error in what was received, the customer can refer to the Chewy website for guidance on what steps to take in this situation. Typically, Chewy has a straightforward return or exchange policy that allows customers to report the mistake. This usually involves specifying the incorrect item received and providing details about the order. Customers can then follow the instructions for returning the incorrect item, often with prepaid shipping labels. Additionally, Chewy’s customer service may provide options for resolving the issue quickly, such as arranging for a replacement item to be shipped. For the most accurate and up-to-date procedures, it is beneficial to review the relevant section on the Chewy website.