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Char-Broil, Inc. Customer FAQ

Top Answers & How-to Guides

What is Char-Broil, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Char-Broil, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Char-Broil grills suitable for outdoor use in all weather conditions?

Yes, Char-Broil grills are suitable for outdoor use in most weather conditions. Our grills are constructed with durable materials,...
Ask any question you have about Char-Broil, Inc. customer service, get an answer now.
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Warranty

What is the warranty on Char-Broil products?

Char-Broil offers various warranty terms for their products. Generally, their warranty coverage ranges from one to ten years, depending...
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Purchase Locations

Where can I purchase Char-Broil products?

Char-Broil products are available for purchase at a variety of locations. You can find our products at major retailers such as Home...
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Fuel Type

What is the best type of fuel to use for my Char-Broil grill?

The best type of fuel to use for your Char-Broil grill ultimately depends on personal preferences and the specific model you own. Char-Broil...
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Natural Gas Conversion

Can I convert my Char-Broil grill to use natural gas?

Yes, it is possible to convert your Char-Broil grill to use natural gas. Char-Broil offers conversion kits designed to achieve this...
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Grill Types

What is the difference between infrared and traditional grills?

The main difference between infrared and traditional grills lies in the way heat is distributed. Traditional grills use convection...
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Replacement Parts

Do you offer replacement parts for Char-Broil grills?

Yes, Char-Broil offers a wide range of replacement parts for their grills. Whether you need a new burner, grill grate, heat tent, ignition...
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Cooking Temperature

What is the recommended cooking temperature for various meats?

The recommended cooking temperatures vary for different meats. For chicken, it is recommended to cook it until the internal temperature...
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Wood Chips/Pellets

Can I use wood chips or pellets in my Char-Broil grill?

Yes, you can use wood chips or pellets in your Char-Broil grill. Our grills are designed to offer versatility and give you the freedom...
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Weather Durability

Are Char-Broil grills suitable for outdoor use in all weather conditions?

Yes, Char-Broil grills are suitable for outdoor use in most weather conditions. Our grills are constructed with durable materials,...
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