Cebu Pacific Airlines Customer FAQ

To rebook your flight with Cebu Pacific Airlines, you can log in to your account on their official website or mobile app. Locate the booking you want to change and follow the prompts to select new travel dates or options. Additional fees may apply depending on the fare rules of your original booking. Make sure to review the changes before confirming the rebooking.

To request a refund for your CEB Super Pass, please follow the procedure provided by Cebu Pacific Airlines for such cases. Typically, having your reference number ready will expedite the refund process. You can check for specific instructions related to refunds and initiate the process as outlined on their official site. Make sure to provide all necessary information to ensure a smoother experience.

If your booking reference is not accepted when trying to re-book your flight online, ensure that you are entering the correct reference number and last name associated with the booking. If the issue persists, it may be due to the type of fare purchased or restrictions on changes. For assistance, please refer to the most up-to-date contact information provided on this page.

To cancel your reservation with Cebu Pacific Airlines, you can manage your booking online through their official website. You'll need your booking reference and last name to access your reservation. Please be aware of the cancellation policy, including any applicable fees or conditions for refunds.

There are several reasons you may not be able to check in online with Cebu Pacific. Common issues include your flight not being eligible for online check-in, booking not being confirmed, or having special requests like unaccompanied minor services. Additionally, if your flight is less than 4 hours away, online check-in may be unavailable. We recommend checking your itinerary for eligibility, and if the problem persists, consider using other check-in options such as airport check-in.