Updated

Cebu Pacific Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Cebu Pacific Airlines Customer Service?

The question we are asked most often is about how to talk to Cebu Pacific Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
Ask any question you have about Cebu Pacific Airlines customer service, get an answer now.

Recent Cebu Pacific Airlines Customer Questions

how can i ask for a copy of the boarding pass of my previous flight

To request a copy of your boarding pass from a previous flight, you can usually log into your Cebu Pacific account and check your past bookings. Additionally, you may also find a link to retrieve your boarding pass in the email confirmation you received when you booked your flight. For further assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Nov 5, 2024 2:21 AM

can i ask for a copy of the boarding pass

Yes, you can request a copy of your boarding pass. If you are unable to locate it in your email or through the airline's website, please check the app. The boarding pass can typically be re-sent or accessed through your booking details.
Asked Nov 5, 2024 2:18 AM

Ticket office can't find booking no. IN7HGX nor website doesn't show. Have itinerary receipt.

If the ticket office can't find your booking number IN7HGX and the website isn't showing it either, there may be a few reasons for this issue. It's possible that the booking was not completed correctly or that there are technical issues. Having the itinerary receipt is helpful, as it provides proof of your booking. You can refer to the receipt for details that may assist in resolving the issue. Ensure to check the spelling and details provided on the receipt carefully. For the most accurate assistance, we recommend checking the most up-to-date contact information available on this page.
Asked Nov 4, 2024 1:50 PM

how do i change name in my ticket?

To change the name on your Cebu Pacific ticket, you must go to the Cebu Pacific website or visit their booking office. You can typically change the passenger name for a fee, but it's important to check the specific policies related to your ticket type, as some may have restrictions.
Asked Nov 2, 2024 10:31 PM

how do I book a flight from melbourne to manila

To book a flight from Melbourne to Manila with Cebu Pacific Airlines, visit their website or mobile app. Enter your travel details, including the departure and arrival cities, travel dates, and the number of passengers. Browse the available flights, choose your preferred option, and follow the prompts to complete your booking. You can also add extras such as baggage, meals, and seat selection during the booking process.
Asked Oct 30, 2024 1:20 AM

Help me with my Cebu Pacific Airlines customer service issue

Baggage

What Do I Do If My Baggage Is Missing or Damaged from Cebu Pacific Airlines?

If you have recently taken a flight with Cebu Pacific Airlines and find that your baggage is missing or damaged, keep reading for some...

What is the baggage allowance for Cebu Pacific Airlines?

The baggage allowance for Cebu Pacific Airlines varies depending on the type of ticket and destination. For most domestic flights,...

What items are prohibited in my checked baggage on Cebu Pacific Airlines?

Cebu Pacific Airlines prohibits certain items in checked baggage for the safety of all passengers. Prohibited items include but are...

Flight Changes

How Do I Change My Ticket Information with Cebu Pacific Airlines?

Changing your ticket information with Cebu Pacific Airlines is now easy. If you follow the following steps, then you should be able...

How Do I Change My Flight with Cebu Pacific Airlines?

Cebu Pacific Airlines offers flexibility for travelers who need to change their flight. To change your flight, visit the airline's...

Carry-on

Can I bring a carry-on bag with me on Cebu Pacific Airlines?

Yes, you can bring a carry-on bag with you on Cebu Pacific Airlines. As of this FAQ response, Cebu Pacific allows passengers to bring...

Special Meals

Can I request a special meal on Cebu Pacific Airlines?

Yes, you can request a special meal on Cebu Pacific Airlines. They offer a range of special meal options to cater to different dietary...

Airport Arrival

How early should I arrive at the airport for my Cebu Pacific Airlines flight?

Passengers on Cebu Pacific Airlines are advised to arrive at the airport at least two hours before their flight's scheduled departure...

Pets

What is the policy for traveling with pets on Cebu Pacific Airlines?

Cebu Pacific Airlines welcomes small cats and dogs as checked baggage or cabin passengers, subject to certain conditions. Each passenger...

Food on Board

Can I bring my own food on board Cebu Pacific Airlines?

Yes, passengers are allowed to bring their own food on board Cebu Pacific Airlines. However, there are some restrictions and guidelines...

Payment Methods

What are the accepted forms of payment for booking a flight on Cebu Pacific Airlines?

Cebu Pacific Airlines accepts various payment methods for booking flights. Customers can conveniently pay for their bookings using...

Refunds

Can I cancel my flight with Cebu Pacific Airlines and get a refund?

Yes, you can cancel your flight with Cebu Pacific Airlines and receive a refund, however, there are specific conditions that apply....

Loyalty Program

Is there a loyalty program or frequent flyer program for Cebu Pacific Airlines?

Yes, Cebu Pacific Airlines offers a loyalty program called GetGo. GetGo is a frequent flyer program that allows passengers to earn...

Traveling with Infants

What is the policy for traveling with infants on Cebu Pacific Airlines?

Cebu Pacific Airlines allows passengers to travel with infants, defined as children aged 7 days to 2 years old, without purchasing...

Age Restrictions

Are there any age restrictions for passengers flying alone on Cebu Pacific Airlines?

Yes, there are age restrictions for passengers flying alone on Cebu Pacific Airlines. For domestic flights within the Philippines,...
We look to the Cebu Pacific Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Cebu Pacific Airlines issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated