Cebu Pacific Airlines Customer FAQ

If your travel fund has not been credited to your Cebu Pacific account, it may take a few days to process. Ensure you have completed the necessary steps for the refund or travel fund request. If it still has not appeared after a reasonable timeframe, please check for any updates regarding your request or look for related information on this page.

To rebook your ticket, you can manage your booking on the Cebu Pacific website or mobile app. There may be applicable fees depending on the fare class and specific circumstances. Ensure that you have your booking reference and personal information handy while rebooking. Follow the prompts to complete the process.

If you've lost your booking confirmation, you can retrieve it by providing the necessary details such as your name, flight date, and route on the Cebu Pacific website. This will help in accessing your booking information.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you have already paid for your ticket through GCash but do not have a reference number, we recommend checking your GCash transaction history for the confirmation details. This information may help in retrieving your booking. Additionally, ensure that you keep any email or SMS confirmations related to your purchase, as these may assist in resolving the issue when you proceed with your transaction.