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Builtny.com Customer FAQ

Top Answers & How-to Guides

What is Builtny.com's Phone Number?

The question we are asked most often is about how to talk to Builtny.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Builtny.com Customer Questions

Help me with my Builtny.com customer service issue

Order Management

How do I cancel or change my order?

To cancel or modify an order with Builtny.com, prompt action is crucial as changes may not be possible once processed....
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Can I track my order?

Builtny.com enables customers to track their orders through confirmation emails that include tracking numbers. If tracking...
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Can I exchange an item for a different color/size?

Builtny.com has a clear exchange policy, allowing for different colors or sizes if the item is unused and in original...
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Returns and Warranties

What is the return policy?

Builtny.com allows returns within thirty days of purchase, requiring items to be unused and in original packaging. Customers...
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Are there any warranties or guarantees on your products?

Builtny.com generally provides assurances of quality with product warranties that may cover manufacturing defects for a limited...
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Shipping and Delivery

How long does shipping take?

Shipping times on Builtny.com vary based on factors like shipping method, destination, and time of year. Standard shipping...
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Do you offer international shipping?

Builtny.com may provide international shipping options, which can vary by product and destination. It is crucial for customers...
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Payments and Discounts

What are the payment options?

Builtny.com provides various payment methods, including major credit cards and options like PayPal for secure transactions. The...
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Are gift cards available?

Gift cards are offered by Builtny.com, but their availability may change. Checking the official website is the best way to find...
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Do you offer bulk discounts?

Builtny.com typically offers bulk discounts to encourage larger purchases, but the details such as minimum quantity and...
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Product Information

Do you have a size chart?

Builtny.com generally features a size chart on each product page to help customers select the right size. It is recommended to...
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What materials are your products made of?

Built NY uses a range of materials for their products, primarily focusing on durable neoprene, polyester, and food-safe nylon,...
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