What is the return policy?

Our return policy at Builtny.com allows customers to return their purchases within 30 days of receipt for a full refund or exchange. The returned items must be in their original condition, unused, and with all original tags and packaging intact. To initiate a return, customers can contact our customer service team who will provide a return authorization number and further instructions. Please note that return shipping fees are the responsibility of the customer, unless the item received was damaged or defective. Once we receive the returned item and verify its condition, we will issue a refund within 5-7 business days. If an exchange is requested, the replacement item will be shipped out promptly. Our goal is to ensure customer satisfaction while maintaining a fair and transparent return policy for all purchases.