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Build.com Customer FAQ

Top Answers & How-to Guides

What is Build.com's Phone Number?

The question we are asked most often is about how to talk to Build.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Build.com customer service, get an answer now.
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Recent Build.com Customer Questions

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Ordering and Shipping

How do I track my order?

To track an order on Build.com, users should log into their account and view their order history for tracking information....
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How can I cancel or change my order?

To cancel or modify an order at Build.com, it is crucial to act quickly. Users can log into their accounts to access their...
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Can I place an order over the phone?

Build.com mainly functions as an online store, but customers might be able to order via phone by consulting with customer...
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Do you offer international shipping?

Build.com primarily offers services within the United States and generally does not provide international shipping directly....
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How long does shipping take?

Shipping durations from Build.com can differ based on product type, shipping method, and destination. Generally, standard...
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Can I modify my billing or shipping address after placing an order?

After placing an order on Build.com, modifying the billing or shipping address is possible only if the order has not yet been...
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Coupons and Payments

How do I apply a coupon code?

To use a coupon code on Build.com, add desired items to your cart, then find the coupon code box on the cart page. Enter the...
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What payment methods do you accept?

Build.com provides multiple payment options, including major credit cards, PayPal, and possibly gift cards or financing,...
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Returns and Warranties

What is your return policy?

Build.com has a flexible return policy, allowing most items to be returned within thirty days of delivery, though certain...
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What is your warranty policy for products?

Build.com’s warranty policy typically mirrors the manufacturer’s warranty for products, which can differ in terms and duration...
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Shipping Policies

Do you offer free shipping?

Build.com has different shipping options, and free shipping may be available depending on item specifics, total order amount,...
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Do you offer installation services?

Build.com specializes in a variety of building supplies and home improvement items but does not provide direct installation...
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We look to the Build.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Build.com issues reported to GetHuman
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