What should I do if I receive the wrong item?

If a customer receives the wrong item from BostonProper.com, the first step is to review the order confirmation and the item received to confirm the discrepancy. This ensures that the right item was initially ordered and that the incorrect item is indeed a mistake. Next, finding information on how to initiate a return or exchange is recommended. Boston Proper typically provides detailed instructions on their website regarding their return policy, which may include how to generate a return label and the timeframe within which returns or exchanges should occur. It is important to prepare the item in its original packaging, along with any tags and packing slips that came with it, as this can facilitate the return process. If there are any specific instructions from Boston Proper regarding the return of incorrect items, those should be followed closely. To get the most accurate and up-to-date information, browsing the relevant sections on the current web page may be helpful. This way, customers can ensure they follow the correct procedures for returning the wrong item and receiving the correct one in a timely manner.