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Borders Customer FAQ

Top Answers & How-to Guides

What is Borders's Phone Number?

The question we are asked most often is about how to talk to Borders customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Borders Customer Questions

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Ordering and Payments

What is the return policy at Borders?

Borders' return policy allows most items to be returned within thirty days, requiring them to be in new condition with a...
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What payment methods do you accept?

Borders offers various payment options, including major credit cards like Visa, MasterCard, American Express, and Discover....
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Can I track my order?

Borders allows customers to track orders via their online platform by using the tracking number from a confirmation email....
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Can I cancel or change my order after it has been placed?

Once an order is placed with Borders, it is typically processed quickly, making changes or cancellations difficult. However, if...
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Are there any discounts or promotions currently available?

Borders regularly has various discounts and promotions, including seasonal sales and special offers related to book releases...
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Do you offer a price match guarantee?

Borders does not have a formal price match guarantee but strives to offer competitive prices. It is wise to check prices at...
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Shipping and Availability

Do you offer international shipping?

Borders mainly caters to customers in the United States, but they may have options for international shipping. To find the most...
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Are gift cards available for purchase?

Borders provides gift cards that can be bought in-store or online, ideal for gift-giving. They are available in different...
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Can I place an order for out-of-stock items?

Borders generally does not permit ordering out-of-stock items. It is advisable to frequently check the website or stores for...
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Rewards and Promotions

Do you have a rewards program?

Borders has a rewards program that allows customers to earn points for purchases, redeemable for discounts. Membership provides...
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How can I become a member of the Borders rewards program?

To join the Borders rewards program, visit the Borders website or a local store, fill out an online form or a paper...
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Products and Services

What genres of books are available at Borders?

Borders offers a wide variety of book genres, including fiction, non-fiction, mystery, romance, graphic novels, and children's...
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Do you offer e-books or digital content?

Borders has evolved and currently doesn't operate as a conventional bookstore or offer e-books. In the past, they did provide...
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Are there any events or author signings at Borders?

Borders has a history of hosting various events, including author signings and community gatherings. Specific events depend on...
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What is the policy for returning used books?

Borders generally allows returns of used books if they are in resalable condition, typically requiring a receipt. There may be...
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We look to the Borders issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Borders issues reported to GetHuman
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