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Bigdogs.com Customer FAQ

Top Answers & How-to Guides

What is Bigdogs.com's Phone Number?

The question we are asked most often is about how to talk to Bigdogs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Bigdogs.com loyalty program and how does it work?

The loyalty program at Bigdogs.com rewards customers with points for purchases, which can be redeemed for discounts or special...

Can I see past orders on my Bigdogs.com account?

Users can access their previous orders by logging into their Bigdogs.com account and navigating to a section called "Order...
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Payments and Gift Cards

What methods of payment does Bigdogs.com accept?

Bigdogs.com generally accepts major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital...
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Are gift cards available for purchase on Bigdogs.com?

Yes, Bigdogs.com does offer gift cards for purchase, providing a flexible gifting option. Customers can easily find them in a...
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How do I handle a lost or stolen gift card?

In the event of a lost or stolen gift card from Bigdogs.com, it is advisable to act quickly. Check the website for their...
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Order and Shipping

Can I track the status of my order?

Yes, customers can track their Bigdogs.com orders using a provided tracking number sent via email after shipping. This number...
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Do you offer international shipping?

Bigdogs.com may offer international shipping to certain destinations, but details like countries served and costs can change....
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How long does it take to process and ship an order?

Order processing at Bigdogs.com usually takes a few business days, with shipping times varying based on the chosen method....
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What are the shipping options and costs?

Bigdogs.com provides various shipping choices, including standard, expedited, and possibly next-day delivery. Shipping costs...
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Can I cancel or modify an order after it has been placed?

Once an order is placed with Bigdogs.com, the chance to cancel or modify it is limited and should be done quickly, as orders...
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What should I do if my order never arrives?

If an order from Bigdogs.com does not arrive, check the tracking information for updates on delivery status. If tracking is...
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Returns and Policies

What is Bigdogs.com's return policy?

Bigdogs.com offers a clear return policy allowing returns of unused, unwashed items in original condition within approximately...
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What should I do if I receive the wrong size?

When receiving an incorrect size from Bigdogs.com, reviewing their return and exchange policy is essential. Customers can...
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Do you have a price match guarantee?

Bigdogs.com does not clearly state a price match guarantee. Pricing policies may differ by retailer, so customers should check...
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Product Information

What sizes are available for the apparel on Bigdogs.com?

Bigdogs.com provides a wide range of apparel sizes from small to 5XL, ensuring inclusivity for various body types. Some items...
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Are there any eco-friendly product options available?

Bigdogs.com strives to cater to eco-conscious consumers by offering a selection of products made from sustainable materials...
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What kind of materials are used in your clothing?

Bigdogs.com uses a range of materials in its clothing, typically including comfortable cotton and durable polyester, catering...
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Are there limited edition items or special releases?

Bigdogs.com does offer limited edition items and special releases that appeal to customer preferences, such as seasonal apparel...
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Account Management

What is the Bigdogs.com loyalty program and how does it work?

The loyalty program at Bigdogs.com rewards customers with points for purchases, which can be redeemed for discounts or special...
Read more

Can I see past orders on my Bigdogs.com account?

Users can access their previous orders by logging into their Bigdogs.com account and navigating to a section called "Order...
Read more

What is the process for providing feedback on products?

Bigdogs.com welcomes customer feedback through various options on their website, allowing reviews on product pages and...
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Can I subscribe to notifications for new product launches?

Bigdogs.com provides ways for customers to receive updates on new products and offers, typically via newsletters or...
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