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What is the Big Lots return policy?

Asked 2 years ago
Big Lots has a straightforward return policy designed to ensure customer satisfaction. Generally, customers may return most items within thirty days of purchase, provided they are in original condition and include the original receipt. Items that are returned without a receipt may still be eligible for exchange or store credit, but the policy can vary. Certain items, such as opened food products, personal care items, and products that have been assembled, may not be eligible for return due to health and safety reasons. Additionally, clearance items usually have a more restrictive return policy, so customers should take care to check any specific conditions related to these products. When returning items, it is beneficial for customers to bring the original packaging if possible. This can help facilitate the return process at the store. Big Lots stores typically handle returns directly, making it convenient for customers to manage their returns in person. For more detailed information and any updates to these policies, it may be useful to review the information available on the Big Lots website, where customers can also find specific instructions or conditions related to returns. Keep in mind that seasonal sales or promotions may have their own return terms, so staying informed about the current policies is always a good idea.
Answered Jul 7th 2025

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