Big Fish Games Customer FAQ

We're sorry to hear you're having trouble with your game download. Error 1404 typically occurs when there's an issue with your internet connection or if your device doesn't meet game's system requirements. Kindly check your internet connection, restart your computer, and try the download again. If the problem persists, verify that your device meets the minimum system requirements to run the game which typically includes adequate storage space, the right operating system and the compatible driver. If all these conditions are met and the error persists, there might be a system glitch. In that case, uninstall and reinstall the Big Fish Games app, then attempt to download the game again.

We're sorry to hear that you're having trouble downloading Bookworm on your new PC with Windows 11. This could be due to compatibility issues. It's recommended to try running the game in compatibility mode. Right-click the game icon and select 'Properties', then click on the 'Compatibility' tab. From there, select the version of Windows the game was designed for. If the issue persists, it might be that the game hasn't been updated for Windows 11 yet. Unfortunately, this is outside of our control and rests with the game developer. We suggest keeping your game and system updated and checking back for any changes.

No, you can no longer email Big Fish VIP to redeem tickets for chips. The process has since changed. Now, tickets can typically be redeemed directly within the specific Big Fish Casino app where they were won. You must convert them into chips or use them in the intended manner which is stipulated within the game itself. If you encounter any difficulties or issues, make sure to look for in-game or application help resources for guidance and further assistance.

To recover your old Big Fish account, you can start by visiting the Big Fish Games website. Click on the "Sign In" option and then on the "Forgot Your Password?" link. Enter the old email address associated with the account. You should receive an email with instructions to reset your password. If you no longer have access to this old email account, you may need to create a new Big Fish Games account. Unfortunately, we cannot retrieve game histories or transfer games between accounts. We recommend keeping your account details current to avoid these situations.