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Best Buy (Canada) Customer FAQ

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What is Best Buy (Canada)'s Phone Number?

The question we are asked most often is about how to talk to Best Buy (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Best Buy (Canada) Customer Questions

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Order Management

How do I track my order?

To track an order with Best Buy Canada, customers can log into their account on the website and check the "Orders" section for...
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Can I cancel or change my order?

Best Buy Canada allows modifications or cancellations of orders within a limited time frame, typically while still processing....
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Can I return online purchases in-store?

Yes, Best Buy Canada permits returns of online orders at physical store locations, making it easier for those who want to...
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What is the process for getting a repair or service at Best Buy?

Best Buy Canada offers a streamlined repair service process for various electronic devices. Customers should identify their...
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Return and Exchange

What are the return and exchange policies?

Best Buy Canada allows returns or exchanges within thirty days for most items, with some exceptions like computers and major...
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What is your warranty policy?

Best Buy Canada has a warranty policy that generally includes a manufacturer's warranty covering defects, which varies by...
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Pricing and Promotions

Do you offer price match guarantees?

Best Buy Canada provides a price match guarantee, enabling customers to match lower prices from competitors or their own site....
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Are there any seasonal promotions or sales happening?

Best Buy Canada regularly hosts seasonal sales aligned with holidays like Black Friday and Cyber Monday, along with...
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Payment and Financing

What payment methods do you accept?

Best Buy Canada provides a range of payment options, including major credit and debit cards, prepaid cards, and PayPal for...
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Are there any financing options available?

Best Buy Canada provides a range of financing choices, including a credit card for purchases with promotional terms and...
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What are the eligibility criteria for financing options?

To qualify for financing options at Best Buy Canada, customers must be of legal age in their province, hold valid...
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Can I use a gift card to purchase items online?

Yes, Best Buy Canada permits the use of gift cards for online purchases. Customers should enter the gift card number and PIN at...
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Loyalty and Availability

Do you have a loyalty program?

Best Buy Canada offers a loyalty program called My Best Buy, which allows members to earn points for every dollar spent. These...
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How can I check if an item is available at my local store?

To verify item availability at a local Best Buy Canada store, visit their website and search for the product. You can check its...
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Delivery and Installation

What are the delivery options and charges?

Best Buy Canada provides multiple delivery choices, including standard, express, and sometimes same-day options depending on...
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Do you offer installation services for products?

Best Buy Canada provides installation services for various products like large appliances, televisions, and computers. These...
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