What are the return and exchange policies?

At Best Buy Canada, we strive to provide a hassle-free return and exchange experience. For most products, you can return or exchange them within 30 days of purchase. However, certain items like cell phones, tablets, and major appliances have a shorter return window of 15 days. To be eligible for a return, the item must be in its original packaging, accompanied by all accessories and documentation. For exchanges, we offer a 30-day window and the product must be in like-new condition. Note that opened software, games, and movies cannot be returned, but we can exchange them for the same title if defective. Online orders can be returned in-store or by mail. Best Buy also provides an extended holiday return period for purchases made between November and December. Feel free to contact our customer support team for any clarification or further assistance.