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BNSF Railway Customer FAQ

Top Answers & How-to Guides

What is BNSF Railway's Phone Number?

The question we are asked most often is about how to talk to BNSF Railway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for requesting a quote for shipping with BNSF?

To obtain a shipping quote with BNSF Railway, gather essential shipment details such as origin, destination, cargo type,...

How can I get started with account setup for shipping services?

To set up a shipping account with BNSF Railway, visit their official website and create an account by providing company details...
Ask any question you have about BNSF Railway customer service, get an answer now.
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Recent BNSF Railway Customer Questions

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Shipment Tracking

How can I track my shipment?

BNSF Railway offers various methods to track shipments, mainly through their website's tracking section, where one enters a...
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What should I do if my shipment is delayed?

If a BNSF Railway shipment is delayed, first check its status online using the tracking tools on their website. Input your...
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Can I track my order through a mobile app?

BNSF Railway does not have a mobile app for order tracking, but customers can use its website, which is mobile-friendly, to...
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Service Offerings

What locations does BNSF Railway serve?

BNSF Railway operates a vast network across the western two-thirds of the U.S., serving key states like Washington, Oregon,...
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What types of shipments does BNSF Railway handle?

BNSF Railway manages a wide range of shipments, including bulk materials like coal and crude oil, intermodal goods that enable...
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Does BNSF Railway offer intermodal services?

BNSF Railway provides extensive intermodal services that combine rail and truck transport for efficient freight movement. Their...
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Are there different service levels available with BNSF Railway?

BNSF Railway provides a range of service levels to cater to diverse customer needs, including Priority and Premium for...
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What are the most common types of freight BNSF handles?

BNSF Railway transports a wide variety of freight, including agricultural products, chemicals, coal, intermodal containers,...
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Shipping Logistics

What is the transit time for shipments?

Transit times for BNSF Railway shipments vary based on factors like origin, destination, service type, and logistics needs....
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What is the maximum weight and size limit for shipments?

BNSF Railway has defined weight and size restrictions for shipments, with rail cars generally maxing out at 286,000 pounds....
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Are hazardous materials accepted for shipping?

BNSF Railway does allow the shipping of hazardous materials, adhering to strict safety regulations and federal guidelines....
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Are there any restrictions on shipping perishable goods?

BNSF Railway has established specific guidelines for shipping perishable goods to ensure they remain safe and of high quality...
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What documentation is required for shipping with BNSF?

BNSF Railway typically requires a Bill of Lading as the main document for shipping, detailing shipment specifics, origin,...
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Pricing and Payments

What are the payment options for shipping services?

BNSF Railway provides various payment methods for shipping, including credit cards for smaller shipments, electronic funds...
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What insurance options are available for shipments?

BNSF Railway provides various insurance options for shipments, including the BNSF Freight Protection program, which covers...
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How are rates calculated for shipping with BNSF Railway?

BNSF Railway's shipping rates are determined by various factors such as the type of commodity, shipping distance, selected...
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Shipping Policies

What is BNSF's policy for lost or damaged shipments?

BNSF Railway has a defined process for handling lost or damaged shipments. Customers should report issues promptly and file...
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How does BNSF Railway ensure the safety of cargo shipments?

BNSF Railway prioritizes cargo shipment safety through advanced technology, strict procedures, ongoing employee training, and...
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What is BNSF's role in the supply chain for essential goods?

BNSF Railway is essential in transporting various vital goods across the U.S., including food and industrial supplies. The...
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Account and Support

What is the process for requesting a quote for shipping with BNSF?

To obtain a shipping quote with BNSF Railway, gather essential shipment details such as origin, destination, cargo type,...
Read more

How can I get started with account setup for shipping services?

To set up a shipping account with BNSF Railway, visit their official website and create an account by providing company details...
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Can I set up a dedicated account representative with BNSF Railway?

BNSF Railway generally assigns dedicated account representatives to larger clients or those with unique transportation...
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How does BNSF ensure environmental sustainability in its operations?

BNSF Railway prioritizes environmental sustainability through efforts in fuel efficiency, emission reduction, and responsible...
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What kind of training programs does BNSF offer for new customers?

BNSF Railway offers various training programs for new customers, focusing on safe shipping, transportation tools, and rail...
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Are there any incentives for volume shippers with BNSF Railway?

BNSF Railway offers various incentives for volume shippers, which may include freight rate discounts, dedicated services, and...
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