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Avista Utilities Customer FAQ

Top Answers & How-to Guides

What is Avista Utilities's Phone Number?

The question we are asked most often is about how to talk to Avista Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Emergency Procedures

How do I report a power outage?

To report a power outage, customers have options such as calling Avista's outage number, visiting the Avista website, or using...
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What should I do if I smell natural gas?

If natural gas is detected, it is vital to leave the area immediately and go outside to a safe distance. Avoid using electrical...
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What is the average response time for power outage restoration?

Response times for power restoration by Avista Utilities differ based on factors like outage severity and weather. Typically,...
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Billing and Payments

What are the payment options for my Avista Utilities bill?

Avista Utilities gives customers various ways to pay their bills conveniently. They can pay online via the website, set up...
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Can I make a payment arrangement if I am unable to pay my bill on time?

Avista Utilities allows customers who struggle to pay their bills on time to set up payment arrangements. These arrangements...
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What should I do if I experience unusual fluctuations in my bill?

Individuals experiencing unusual fluctuations in their Avista Utilities bill should first review their billing statement for...
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How can I set up automatic payments for my utility bill?

To establish automatic payments for your utility bill with Avista Utilities, visit their website and log into your account, or...
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Can I view my billing history online?

Avista Utilities offers customers the ability to view their billing history online through their customer portal, which allows...
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Energy Efficiency Programs

What programs and incentives are available for energy efficiency?

Avista Utilities provides numerous programs and incentives for energy efficiency, including rebates for energy-saving upgrades...
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Are there any rebates available for switching to renewable energy sources?

Avista Utilities provides various programs and incentives to support customers in switching to renewable energy sources,...
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Are there assistance programs for low-income customers?

Avista Utilities offers various assistance programs for low-income customers, including direct financial aid for energy bills...
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Service Management

What is the process for disconnecting my service?

To disconnect service with Avista Utilities, customers should contact the company to start the process, which can be done via...
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How can I sign up for alerts about outages or service updates?

To receive notifications about outages or service updates from Avista Utilities, customers can visit their official website and...
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What should I know about seasonal usage fluctuations?

Understanding seasonal variations in energy consumption is important for Avista Utilities customers. Winter typically sees...
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