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Ashford.com Customer FAQ

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What is Ashford.com's Phone Number?

The question we are asked most often is about how to talk to Ashford.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ashford.com Customer Questions

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Returns and Policies

What is the return policy for Ashford.com?

Ashford.com allows returns within thirty days of delivery if items are unworn and in original condition with all packaging....
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Can I cancel or modify my order on Ashford.com?

Customers can typically cancel or modify their orders on Ashford.com if the order has not been processed or shipped. Once it is...
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What is the warranty on Ashford.com watches?

Ashford.com usually provides a two-year warranty on their watches, covering manufacturing defects during normal use. Retaining...
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Product Authenticity and Availability

Are the watches on Ashford.com genuine?

The watches available on Ashford.com are predominantly authentic and sourced from reputable brands, with a commitment to...
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What brands are available for purchase on Ashford.com?

Ashford.com offers a wide range of luxury watches and jewelry from renowned brands like Seiko, Tag Heuer, Bulova, Citizen,...
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Does Ashford.com have partnerships with luxury brands?

Ashford.com collaborates with various luxury watch and jewelry brands, offering a diverse range of authentic high-end products....
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Can I find vintage or pre-owned watches on Ashford.com?

Ashford.com does offer vintage and pre-owned watches, along with new ones. Customers can find well-maintained options across...
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Shipping and Tracking

Can I track my order on Ashford.com?

Yes, Ashford.com provides an order tracking feature. Customers can track their purchases through a confirmation email with a...
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Do you offer international shipping?

Ashford.com does offer international shipping, enabling customers from many countries to purchase their products. While placing...
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How long does shipping take on Ashford.com?

Shipping duration on Ashford.com varies based on location and selected method. Standard US shipping generally takes three to...
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What are the shipping options for international orders on Ashford.com?

Ashford.com offers multiple shipping choices for international orders, including standard shipping, which is economical but...
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Payment and Financing

What payment methods are accepted on Ashford.com?

Ashford.com accepts various payment methods, including major credit cards such as Visa, MasterCard, American Express, and...
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Can I apply for financing on Ashford.com?

Ashford.com does offer financing options for customers wishing to purchase luxury watches and jewelry, allowing them to pay...
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Watch Care and Personalization

Do you offer gift wrapping or personalization options?

Ashford.com generally does not provide gift wrapping or personalization services. Their main focus is on offering discounted...
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What steps should I take if I have a sizing issue with a watch?

To resolve a watch sizing issue from Ashford.com, first identify whether the watch is too large or too small. Then, check the...
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Does Ashford.com offer watch servicing or repairs?

Ashford.com specializes in selling watches and jewelry but does not provide watch servicing or repairs. Customers needing these...
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What customer loyalty rewards does Ashford.com offer?

Ashford.com has a customer loyalty program that allows shoppers to earn points on purchases, which can be redeemed for...
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Promotions and Discounts

Are there any discounts or promotions available on Ashford.com?

Ashford.com regularly provides various discounts, including seasonal sales and brand-specific promotions. Customers can find...
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Can I sign up for newsletters or alerts for special offers on Ashford.com?

Customers can subscribe to newsletters for special offers on Ashford.com, usually found during checkout or on the homepage....
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