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Ashford.com Customer FAQ

Top Answers & How-to Guides

What is Ashford.com's Phone Number?

The question we are asked most often is about how to talk to Ashford.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available on Ashford.com?

At Ashford.com, we are committed to bringing our customers exceptional value on luxury timepieces. We frequently offer exciting discounts...
Ask any question you have about Ashford.com customer service, get an answer now.
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Returns

What is the return policy for Ashford.com?

At Ashford.com, we strive to ensure customer satisfaction by providing a flexible and hassle-free return policy. If, for any reason,...
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Authenticity

Are the watches on Ashford.com genuine?

Yes, all the watches available on Ashford.com are guaranteed to be genuine. We understand the importance of authenticity when it comes...
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Order Tracking

Can I track my order on Ashford.com?

Yes, you can easily track your order on Ashford.com. Once your order has been shipped, you will receive a confirmation email containing...
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Payment Methods

What payment methods are accepted on Ashford.com?

Ashford.com accepts multiple payment methods to offer a convenient shopping experience. Customers can choose to pay using major credit...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to various countries around the world. At Ashford.com, we understand that our customers come from...
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Shipping Time

How long does shipping take on Ashford.com?

Shipping times on Ashford.com vary depending on the selected shipping method and the destination address. Typically, Ashford.com offers...
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Order Changes

Can I cancel or modify my order on Ashford.com?

Yes, customers have the option to cancel or modify their order on Ashford.com, subject to certain conditions and timelines. If the...
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Warranty

What is the warranty on Ashford.com watches?

All watches purchased from Ashford.com come with a comprehensive two-year warranty from the date of purchase. This warranty covers...
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Gift Options

Do you offer gift wrapping or personalization options?

Yes, at Ashford.com, we offer both gift wrapping and personalization options. We understand the importance of making your purchase...
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Financing

Can I apply for financing on Ashford.com?

Yes, Ashford.com offers financing options for eligible customers. You can apply for financing during the checkout process by selecting...
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Promotions

Are there any discounts or promotions available on Ashford.com?

At Ashford.com, we are committed to bringing our customers exceptional value on luxury timepieces. We frequently offer exciting discounts...
Read more

Help me with my Ashford.com customer service issue

Ask any question you have about Ashford.com customer service. We will do our best to get you answers right away.
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