Typically, customers may have the option to cancel or modify their orders on Ashford.com, but this largely depends on the status of the order after it has been placed. If an order has not yet been processed or shipped, it is often possible to initiate a cancellation or modification request. However, once an order enters the shipping process, the ability to make changes becomes much more limited. In such cases, customers may need to wait until they receive their order in order to make returns or exchanges according to the return policy set by Ashford.com. For detailed procedures and the most accurate information regarding order modifications or cancellations, it is advisable to check the specific terms on the current web page or refer to the relevant sections regarding orders and returns.