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Appalachian Power Co (VA) Customer FAQ

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Recent Appalachian Power Co (VA) Customer Questions

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Service Management

How do I report a power outage?

Customers can report a power outage to Appalachian Power by calling their outage reporting number found on their website or...
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How do I transfer my service to a new address?

Transferring service to a new address with Appalachian Power Company is simple. Gather your account number, current address,...
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What should I do in the event of a downed power line?

In case of a downed power line, prioritize safety by keeping at least thirty feet away, as it may be live. Do not touch it,...
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How can I view my past energy usage and billing history?

Customers of Appalachian Power Co (VA) can view their past energy usage and billing history by logging into their online...
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Billing and Payment

How do I sign up for paperless billing?

To enroll in paperless billing with Appalachian Power Company, customers must log into their account on the official website or...
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Can I pay my bill online?

Appalachian Power Co (VA) allows customers to pay bills online via its official website, offering secure transactions....
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What payment options are available?

Appalachian Power Company offers various payment methods, including online payments, mobile app options, standard mail,...
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Are there programs to assist customers with energy bill payments?

Appalachian Power Company has several programs to help customers manage energy bill payments, including the Low-Income Home...
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Energy Efficiency

How can I request a budget billing plan?

To request a budget billing plan with Appalachian Power Company in Virginia, customers should check their eligibility...
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How can I save energy and lower my bill?

There are several effective ways to save energy and lower your bill with Appalachian Power. Conducting an energy audit can...
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Are there any discounts or rebates available for energy-efficient appliances?

Appalachian Power Company provides programs aimed at promoting energy efficiency, which may include discounts or rebates for...
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What energy-efficient products are eligible for rebates?

Appalachian Power Company encourages energy efficiency by offering rebates on various products, including ENERGY STAR...
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Safety and Emergency

What should I do if I smell gas?

In the event of a gas smell, it is essential to exit the area immediately with all individuals and pets. Avoid using any...
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What is the average response time for power restoration?

Appalachian Power Company works diligently to restore power, with times varying based on outage causes and severity. Minor...
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