What is the average response time for power restoration?

At Appalachian Power Co, we understand the importance of restoring power quickly and efficiently after an outage. Our dedicated team works tirelessly to minimize inconvenience for our valued customers. While response times can vary depending on the situation, we strive to restore power as swiftly as possible. Our average response time for power restoration typically ranges from a few hours to several days, depending on the complexity and extent of the issue. Please note that during severe weather events or large-scale outages, restoration times may be longer due to the high demand for our services. Rest assured, we prioritize safety and prioritize critical services such as hospitals and emergency facilities. We appreciate your patience and cooperation during these times, and we strive to keep you informed throughout the restoration process.