In a nutshell: If you're missing an Amazon package marked as delivered, don't panic. Follow these steps: Sign in to your Amazon account, go to "Returns
You’ve been waiting for that Amazon package to arrive, but it’s nowhere to be seen. Yet, the tracking says ‘delivered.’ Frustrating, right? Before you panic, this is actually a common situation, even from a company like Amazon that excels in customer service but sometimes misses the mark on deliveries, especially with high-volume orders. There are a few easy steps you can take to track it down. Sometimes it’s a simple mix-up or something else. Either way, you’ll have a good chance of finding your package by following these tips.
On your phone or laptop, visit the official Amazon website.
In the top right corner, click "Sign In" and you’ll be redirected to the login page.
Fill in your email address or phone number, click "Continue," and then enter your password.
Once logged in, click "Returns & Orders" at the top right. You’ll be redirected to your orders.
Select the specific order you’re tracking and view the tracking information.
Verify that the shipping address listed for your order is correct. If it’s correct, there may be another issue. If the address is wrong, update it in your account. You can also contact the carrier or third-party seller if necessary.
In your account, go to the "Message Center" and check for any new messages related to your delivery. Make sure the order status shows as "delivered."
If your package is still missing after 48 hours, report the issue to Amazon. Their customer support team can assist you in recovering your missing package. If you have any concerns about the tracking process or need further help, don’t hesitate to reach out to them. Before making contact check around your house, porch, or apartment building for any hidden places where the package could have been left.
Ask friends, family, or neighbors if they’ve received the package on your behalf. Sometimes delivery drivers leave packages in unexpected spots—behind planters, inside a garage, or even with a neighbor for safekeeping.
Losing a package can be frustrating, but following these steps increases your chances of finding it. By checking your account, confirming the delivery details, and reaching out to Amazon support, most issues can be quickly resolved. If it’s still missing after 48 hours, Amazon’s customer support team is ready to assist and ensure your package reaches you.
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