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Alice.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Alice.com Customer Service?

The question we are asked most often is about how to talk to Alice.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Alice.com Customer Questions

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Returns and Cancellations

How do I return a product?

Returning a product on Alice.com involves checking the order details in your account, reviewing return policies for the item,...
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Can I cancel or modify my order?

Alice.com generally permits order cancellations and modifications if the order has not yet been processed or shipped. Customers...
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Payment and Fees

What forms of payment does Alice.com accept?

Alice.com accepts various payment types, including major credit cards like Visa, MasterCard, American Express, and Discover,...
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Are there any membership fees on Alice.com?

Alice.com typically does not charge membership fees, allowing customers to shop without signing up for a paid service. However,...
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Order Tracking and Shipping

Can I track my order on Alice.com?

Customers can indeed track their orders on Alice.com through a confirmation email that includes a tracking link. By logging...
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Does Alice.com offer international shipping?

Alice.com mainly serves customers in the United States and usually does not provide international shipping. Customers outside...
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What is Alice.com's shipping policy?

Alice.com typically processes and ships orders within one to two business days, though times may vary based on demand and items...
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Privacy and Policies

What is Alice.com's privacy policy?

Alice.com has a privacy policy that explains how it protects customer information, detailing the collection and use of personal...
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What is Alice.com's policy on out-of-stock items?

Alice.com informs customers of out-of-stock items on product pages and works to restock popular products promptly. Customers...
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Promotions and Programs

Does Alice.com offer gift cards?

Alice.com generally does not provide gift cards, as the site mainly focuses on a broad range of household and personal care...
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What is the Alice.com referral program?

The Alice.com referral program rewards existing customers for bringing new users to the platform. Customers can share a unique...
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Subscriptions and Mobile

Can I sign up for a newsletter on Alice.com?

Users can generally sign up for a newsletter on Alice.com, which shares promotions, new product information, and special...
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Does Alice.com have a mobile app?

Alice.com does not have a specific mobile application, but its website is mobile-friendly, allowing users to shop and manage...
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Can I subscribe for automatic deliveries for certain products?

Alice.com provides a subscription option for automatic deliveries of select products, allowing customers to receive regularly...
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