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Can I cancel or modify my order?

Asked 2 years ago
Alice.com typically allows customers to cancel or modify their orders, but the specific policies and procedures can vary based on the status of the order. Generally, if an order has not yet been processed or shipped, it is more likely that a customer will have the opportunity to cancel or make changes. However, once an order is in the process of being fulfilled or has already shipped, modifications may not be possible. To initiate a cancellation or modification, customers often need to log into their account and navigate to their order history. From there, there may be options available for managing orders. Alternatively, it is useful for customers to check Alice's official website for their current policy on order modifications and cancellations, as this information can provide specific instructions and potential time frames involved in the process. For further assistance, looking for contact information on the website could prove beneficial.
Answered Aug 11th 2025

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