Updated July 2, 2025

Alabama Power Customer FAQ

Recent Alabama Power Customer Questions

I need the last three years bill charges sent to my email for 5400 Higgins Road Satsuma Alabama 36572

We can't provide specific billing information or send details via email. However, you can access your billing history through your online account with Alabama Power.

Asked Aug 30, 2024 7:27 PM

Help me with my Alabama Power customer service issue

Billing and Payments

How do I pay my bill online?

To pay an Alabama Power bill online, customers can access the company's official website to log in or create an account. After...

How do I set up automatic bill payments?

To establish automatic bill payments with Alabama Power, customers should log into their account on the website, locate the...

What are the different payment options available?

Alabama Power provides several payment methods to meet customer needs, including online payments, automatic payments from bank...

What should I do if I receive a high electricity bill?

If you encounter a high electricity bill, first review the bill for accuracy and compare it to prior months. Check for...

How do I start or stop service?

To start or stop service with Alabama Power, customers can typically complete the process online. Starting service requires...

How do I request a meter reading?

To request a meter reading from Alabama Power, customers should typically visit their website to find available options....

Can I transfer my service to a new address?

Yes, a service transfer to a new address is possible with Alabama Power. Customers should plan the transfer ahead, providing...

What should I do in case of a power outage?

In case of a power outage, check if neighbors are also affected, keep fridge doors closed to protect food, have a flashlight...

What is the average time for service restoration during an outage?

The time it takes to restore service during an outage can differ based on factors like severity and location. Smaller outages...

What are the customer service hours of operation?

Alabama Power's customer service operates Monday through Friday from 7:00 AM to 7:00 PM, though hours may change on holidays or...

How can I report an illegal connection or meter tampering?

To report illegal connections or meter tampering involving Alabama Power, it's essential to act quickly for community safety....

What are the energy-saving tips and programs offered?

Alabama Power offers various programs and tips to aid in energy conservation, such as enhancing insulation, using Energy Star...

What rebates or incentives are available for energy-efficient upgrades?

Alabama Power provides various rebates and incentives for both residential and commercial customers aimed at encouraging...

What resources does Alabama Power offer for low-income assistance?

Alabama Power offers various assistance programs for low-income customers, including the Energy Assistance Program and LIHEAP,...

What are energy audit services available for homes?

Energy audit services assess home energy use to identify efficiency improvements and save on bills. A qualified auditor checks...

We look to the Alabama Power issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Alabama Power issues reported to GetHuman

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