In a nutshell: AirAsia is the largest Malaysian airline offering low-cost flights to over 120 destinations. To cancel a flight, visit the AirAsia website, log into your account, click on "My Bookings," review your flight details, click the chat icon, navigate to the travel category, choose "AirAsia Flights," click "Flight Rescheduled Refund," type "I Want to Cancel," review the cancellation terms, and contact customer support if needed. Understanding the airline's cancellation policy will ensure a smooth travel experience.
Frequent travelers recognize AirAsia as the largest Malaysian airline. It offers low-cost domestic and international flights to over 24 countries and more than 120 destinations. With its distinctive efforts to empower everyone to fly, the company has set up procedures to ensure everything runs smoothly. If you have recently made a flight booking, this is how to cancel.
AirAsia offers a convenient option to cancel your travel ticket online. Go to the AirAsia website by typing “AirAsia” and clicking the first search result on the next page. This will open the company homepage.
Click the “Log In” option on the top right to access the AirAsia account login page. Enter your login details, then proceed by clicking “Log In.”
After logging into your account, the platform loads the homepage dashboard. Click on “My Bookings” at the top of the screen.
You’ll find your booking details on the next page. From here, go through the list of all your flights, if more than one. Identify the one you’d like to cancel and click it to review the details. Once you’ve checked that it has been confirmed, consider whether you still want to cancel it. After deciding to cancel the flight, you can proceed to the next step.
Return to the AirAsia homepage and click the chat icon.
The chat icon opens a chat page on the right-hand side of the platform’s home page. Wait for the prompts from the chatbot to finish loading. Once done, the chatbot presents two options, “Travel” and “Delivery.” Click the “Select” button below the travel category.
The “Travel” section lists airlines, hotels, shops and various means of transport. The first item on the list is “AirAsia Flights.” Click it to continue with the process.
After choosing AirAsia, the help assistant lists various resources related to AirAsia. Options range from popular topics and flight booking to payments, refunds and other add-ons. Click on the “Flight Rescheduled Refund” option. The help assistant apologizes for the flight rescheduling inconvenience and asks whether you’d like to proceed with your refund request. Click “Yes.”
When you click “Yes,” the help assistant asks for your booking number or PNR, which consists of six characters. This is essential to validate your information in the system. Since the flight you intend to cancel is not necessarily rescheduled, type in the chat section “I Want to Cancel.” The chat column will then provide a “Cancel Booking” option. Click it to continue.
Clicking on the “Cancel Booking” suggestion prompts the help assistant to present AirAsia’s flight cancellation terms. A cancellation or refund is allowed only when AirAsia cancels or reschedules your flight over three hours from the original schedule. Flights to and from Korea and the United States and Indonesian domestic flights have access to a voluntary cancellation. If you face challenges during the process, contact AirAsia customer support.
If you want to book a flight on AirAsia, it’s essential to understand the airline cancellation policy. Travel plans may be subject to unexpected changes, and knowing your rights will save you money and stress. Have a smooth travel experience with AirAsia.
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