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Aeroflot Customer FAQ

Top Answers & How-to Guides

What is Aeroflot's Phone Number?

The question we are asked most often is about how to talk to Aeroflot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special services for passengers with disabilities?

Yes, Aeroflot provides special services for passengers with disabilities. We are committed to ensuring a comfortable and hassle-free...
Ask any question you have about Aeroflot customer service, get an answer now.
Contact Aeroflot customer service

Check-in

How do I check-in for my flight?

There are several ways to check-in for your flight with Aeroflot. You can do so online through the airline's website or mobile app,...
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Do I need to print my boarding pass?

No, you do not need to print your boarding pass. Aeroflot offers the convenience of mobile boarding passes which can be accessed through...
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Booking Changes

Can I make changes to my booking online?

Yes, you can make changes to your booking online through Aeroflot's website. Our user-friendly online booking system allows you to...
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Baggage Allowance

What is the baggage allowance for my flight?

The baggage allowance for your flight with Aeroflot depends on several factors such as your ticket type, destination, and frequent...
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Travel Documents

What travel documents do I need to bring for international flights?

For international flights, you will need to bring a valid passport with a minimum validity of six months from the date of travel. Additionally,...
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Seat Selection

Can I select my seat in advance?

Yes, passengers flying with Aeroflot have the option to select their seats in advance. Seat selection can be done during the booking...
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Refund Policy

What is Aeroflot's refund policy?

Aeroflot's refund policy allows passengers to avail a refund for their tickets based on the fare conditions and the circumstances of...
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Pets Onboard

Are pets allowed on Aeroflot flights?

Yes, pets are allowed on Aeroflot flights. The airline permits the transportation of small pets in the cabin, while larger pets must...
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Frequent Flyer Miles

Do I earn frequent flyer miles with Aeroflot?

Yes, you can earn frequent flyer miles with Aeroflot. As a member of our Aeroflot Bonus program, every time you fly with us or our...
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Liquids Carry-on

Are there any restrictions on carrying liquids onboard?

Yes, there are restrictions on carrying liquids onboard Aeroflot flights. Passengers are allowed to carry liquids in their carry-on...
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Payment Methods

What are the accepted forms of payment for booking tickets?

Aeroflot accepts various forms of payment for booking tickets. Customers can conveniently pay using major credit cards, such as Visa,...
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Special Services

Are there any special services for passengers with disabilities?

Yes, Aeroflot provides special services for passengers with disabilities. We are committed to ensuring a comfortable and hassle-free...
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Help me with my Aeroflot customer service issue

Ask any question you have about Aeroflot customer service. We will do our best to get you answers right away.
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