In a nutshell: If you have unauthorized charges on your AT&T account or have been billed twice, follow these steps to dispute the charge. Contact AT&T customer service first to resolve the issue.
Do you have unauthorized charges on your AT&T account, or perhaps you have been billed twice? If you're having issues with billing and want to dispute a charge, read this article for the step-by-step guide.
If you're having billing issues, the first thing you need to do is get in touch with AT&T customer service. Representatives usually try to resolve the issue on the first call. Just ensure you can provide AT&T with the required information so they can verify your account and look into the issue. Use one of the numbers provided to contact customer service. The customer service representative will create a dispute during the phone call and will advise you on what to do next.
If you can't get a hold of anyone using the numbers provided, use this link: https://www.att.com/support/contact-us/
You will be asked to sign in to your account. Follow the on-screen instructions on how else to contact AT&T regarding your concern.
When you're still having issues or the representative can't help you with disputing a charge, you might need to submit a Notice of Dispute. Follow the next step on how to go about this.
Go to this link: https://attlit123.my.site.com/noticeofdispute/s/
Enter your personal information including your email address, if you're the account holder. Tap Next and follow the on-screen instructions on how to proceed.
After submitting the form, an AT&T representative will investigate the issue further and contact you within 60 days. Make sure you've submitted all the required documents or proof to get a quick resolution.
If AT&T can't give you a resolution within 60 days, your last resort is to file an individual claim. You'll have to file an arbitration demand or small claims lawsuit with the American Arbitration Association.
The customer service representatives at AT&T are committed to helping all customers resolve their concerns including problems with billing. You shouldn't have any issues if you can provide AT&T with the information they need to process your disputes. If you're still having problems, don't hesitate to contact Customer Support today.
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