In a nutshell: When canceling your AT&T service, you must return the equipment you leased to avoid charges. Gather all equipment, verify eligibility, and visit the AT&T Return Center on their website. Provide account information and package equipment securely. Ship it back to AT&T and retain proof of shipment. Confirm the return with AT&T and monitor your billing and return status to ensure no additional charges. Label packages correctly and contact customer support for specific guidelines and deadlines.
When canceling your AT&T service, you must return the equipment you leased to avoid potential charges related to unreturned devices. If you purchased your device online, you have 14 days to start your return to avoid the restocking fee. When you cancel AT&T, you must pay a termination fee if you cancel before the end of your service commitment. The balance, including the accessory installment agreements, appears on your final bill. Here’s the step-by-step process of returning AT&T equipment after cancellation.
If you have more than one piece of equipment that you need to return, gather all of them during cancellation. This is essential to avoid multiple return trips. Check all the rooms, storage areas, and other locations where AT&T equipment may be to ensure you miss nothing.
Once you have all the equipment that belongs to AT&T, you must verify the eligibility for returning the equipment. Proceed by contacting AT&T customer support and informing them about your service cancellation and intention to initiate the return process.
After ensuring that you have the AT&T hardware that you’d like to return, visit the return center on the company’s website. Browse the official AT&T website and navigate to the support section. Click the “Returns and Warranties” option and wait for the new page to load. Next, choose your reason for returning the equipment. Standard options include service cancellation, device upgrade, or equipment replacement. Select cancellation of service and proceed to the next step.
The next page requires you to fill in your billing address, account number, and other relevant information. Double-check the data to ensure accuracy. After verifying your account information, the account center generates a shipping label for your equipment.
Package the AT&T equipment carefully in a secure box or packaging material to prevent damage during transit. Use materials like bubble wrap or padding to offer maximum protection to the equipment. If possible, use the original packaging and include cables, power adapters, and accessories used with the equipment. After sealing your package well, attach the generated return label on the outside. The label should be clear and properly affixed.
After packaging and labeling, it’s time to ship the equipment back to AT&T. To protect yourself from potential disputes and complications, you must retain proof of shipment. This may be in the form of a shipping receipt, tracking number, or any other documentation that the shipping carrier provides. This proof will help you track and confirm the package’s delivery to AT&T.
After shipping the equipment, contact AT&T customer support and give them the shipment tracking number. This is essential to keep AT&T informed and to ensure they update their records accordingly.
You must monitor your billing and return status following the return of the equipment to ensure you’re not charged for any unreturned tools. You must also confirm that AT&T has acknowledged the return and adjusted your account accordingly.
It’s essential to return AT&T equipment after making a cancellation. Label your packages properly to help AT&T identify the package once received. If you aren’t sure about the requirements, contact a customer support representative to provide you with the specific guidelines and deadlines related to the return of the equipment.
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