How Do I Dispute Charges on My AT&T Wireless Bill?

Introduction

If you have AT&T's wireless service and have noticed charges you didn't make, incorrect charge amounts, or even just an incorrectly-scheduled autopayment, you need to know how to dispute those charges. In most cases, just bringing the matter to the attention of the right people in the company will get the matter resolved quickly. Even if it does not, there are other things you can do get the problem resolved in a satisfactory way.

What You'll Need

When you first contact the company about the problem, make sure you have the following information with you:Your AT&T account numberThe number of the credit or debit card you used to make the payment or your bank account and routing numbers if you used a bank transferA picture of a credit card or bank statement showing the disputed chargeYour email address and phone numberYour bank's name and address

Sign in to your AT&T account by selecting the Sign In option from the menu that appears when you click on the Account link.

It's in the upper right corner of the page.

Go to the AT&T payment dispute form.

AT&T payment dispute form

Select the Wireless option from the Services drop down menu.

Fill out the form with the requested information.

Wait for a reply from AT&T.

A company representative will contact you, either by phone or by email, within the next 5 business days. If you are happy with the proposed resolution then you can skip the rest of the steps. If not, continue on with the next step.

Fill out the AT&T Notice of Dispute form.

AT&T Notice of Dispute form

Mail the form to AT&T's legal department.

The mailing address is on the form.

Wait to hear from the legal department.

They will take up to 60 days to investigate the matter and will then contact you with either a proposed resolution or a proposed settlement meeting to discuss the matter. If this settles the matter for you, then skip the rest of the steps.

Submit the matter to arbitration.

Tell the representatives that you want to submit the matter to arbitration. A neutral third party will be called in to hear the dispute and render a judgement. This is essentially the last stage of the process, as the result of the arbitration will be binding. However, you do sometimes have the option of filing suit in your local small claims court instead of arbitration. Arbitration requires the payment of an arbitration fee, but in most cases AT&T will pay the fee for you.

Conclusion

Most of the time, just telling the customer service department about the problem will get it taken care of. If the dispute does draw on for a month or more, be patient and keep paying your bills. If you ever need questions answered, call an AT&T customer service representative. The customer service center is open 7 days a week, 24 hours a day.